Estate Manager- Commercial (Gurgaon)

Job Description

Role & Responsibilities: Ensure efficient day to day running and maintenance of Commercial/ Mall facilities and compliance to service level agreements. Monitor expenses incurred in daily operations and investigate cost overruns Ensure collection of service charges from customers for the provision of facilities, in a timely manner Monitor adherence to service level agreements in the provision of all facilities and services to provide superior customer experience Directly address the queries and concerns of customers and drive timely resolution of the same Interact with the vendors and service providers and support in resolving any payment/ terms/ facility management related issues faced by them Supervise the execution of day-to-day activities in the maintenance of all utilities and infrastructure, including - Mall/ Commercial Building Maintenance - Utility Monitoring - Maintenance of systems for fire, safety and security - Fire drills / evacuation drills - Building Safety audit - Management of House Keeping, Pest Control & Landscape Maintenance Services - Parking management - Electricity/Plumbing Services - Air-conditioning Services - Escalators and Elevators, etc. Solicit the cooperation of the Deputy manager/ Assistant Manager- Technical to resolve issues regarding breakdown of machinery/facility and other related problems Ensure that all required licenses and approvals regarding facility management are up to date. Monitor the timely preparation and submission of MIS for all activities Preferred candidate profile Good Communication skills Adept in trouble shooting and maintenance management strategies Adept in process oriented service delivery, MIS and governance frameworks Adept in CAFM (Computer aided Facility Management) /equivalent digital service management tools Perks and benefits As per industry norms