Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Quantum Leap
>
Escalation Specialist

Escalation Specialist

Quantum Leap

2 - 4 years

4 - 6 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

sales conflict resolution customer satisfaction analytical focus customer support management crm customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Escalation SpecialistAge: Between 25 - 35 Y/OLanguages: English & HindiAcademic Qualification: Any GraduateJob Summary: Quantum Leap is a leading business coaching organization based inBangalore, dedicated to empowering entrepreneurs and businesses to achieve theirfull potential.

We are seeking a dynamic and experienced Escalation Specialist to joinour team and play a crucial role in managing refund and escalation cases, ensuringcustomer satisfaction and maintaining the reputation of our brand.

Responsibilities: Customer Escalation Handling: Effectively manage and resolve escalated customer issues related torefunds, disputes, and other concerns.

Investigate and analyze the root causes of escalations to preventrecurrence.

Refund Management: Process and oversee refund requests in adherence to companypolicies.

Collaborate with relevant departments to streamline refund processesand minimize errors.

Communication and Customer Interaction: Communicate with customers in a professional and empatheticmanner to understand their concerns.

Provide timely updates to customers on the resolution status of theirescalated cases.

Collaboration with Cross-functional Teams: Work closely with customer support, sales, and other relevant teams togather information and expedite resolution.

Documentation and Reporting: Maintain accurate records of escalated cases, actions taken, andresolutions achieved.

Generate regular reports on escalation trends and suggestimprovements to prevent future issues.

Qualifications: Any Graduation.

Skills:o Excellent communication skills, both written and verbal.

o Strong problem-solving abilities and analytical mindset.

o Empathy and patience in dealing with customer concerns.

o Ability to collaborate effectively with cross-functional teams.

o Proficiency in using CRM software and customer support tools.

Competencies: Customer Focus: Demonstrated commitment to understanding and meetingcustomer needs.

Adaptability: Ability to adjust to changing priorities and work in a fast-pacedenvironment.

Conflict Resolution: Proven ability to manage and resolve conflicts, turningchallenges into opportunities for customer satisfaction.

Attention to Detail: Meticulous in maintaining accurate records and ensuringprecision in refund processes.

More Jobs at Quantum Leap

Associate Product Manager

Bengaluru

2 - 4 yrs

INR 4 - 6 Lacs

Performance Marketer - 1

Bengaluru

2.0 - 4.0 yrs

INR 4 - 6 Lacs

Hub Operations Associate

Bengaluru

Experience: Not specified

INR 2 - 5 Lacs

Facility Manager

Bengaluru

3.0 - 6.0 yrs

INR 3 - 7 Lacs

QC Specialist

Bengaluru

2.0 - 4.0 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Quantum Leap

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Escalation Specialist