555 Escalation Jobs
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1.0 years
2 - 3 Lacs
Calcutta
On-site
DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...
Posted 18 hours ago
6.0 - 8.0 years
Calcutta
On-site
Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for youJob Purpose* Differentiated Customer Experiences – Leading through ServiceKey Accountabilities* Embed service culture for all customer touchpoints particularly complaint resolut...
Posted 18 hours ago
0 years
Madhya pradesh
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...
Posted 18 hours ago
125.0 years
Andhra pradesh
On-site
The Technical Lead Network will be a key member of the Network Risk & Compliance team, responsible for ensuring adherence to Ameriprise control frameworks, regulatory requirements, and internal governance standards for network infrastructure and services. This role involves managing compliance processes, risk assessments, and security controls specifically related to network technologies and vendor ecosystems. The position offers an opportunity to work in a dynamic environment, collaborating with global teams to strengthen network risk posture and maintain operational resilience. Key Responsibilities: Perform GRC Controls Attestations for network-related controls and ensure compliance with A...
Posted 18 hours ago
10.0 years
Andhra pradesh
On-site
Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity. Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications. Key Responsibilities Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, bu...
Posted 18 hours ago
0 years
2 - 3 Lacs
Visakhapatnam
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...
Posted 18 hours ago
1.0 years
Andhra pradesh
On-site
DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...
Posted 18 hours ago
0 years
4 - 6 Lacs
Gaya
On-site
Job Description Job Title: ADMINISTRATOR L1(CONTRACT) City: Gaya State/Province: Bihar Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changi...
Posted 18 hours ago
8.0 - 10.0 years
3 - 6 Lacs
Ahmedabad
On-site
Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose: * To drive and deliver exceptional business performance to grow the CBG portfolio through the provision of efficient business management, powerful leadership, te...
Posted 1 day ago
1.0 years
Uttar pradesh
On-site
DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...
Posted 1 day ago
1.0 years
2 - 3 Lacs
Calcutta
On-site
DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...
Posted 1 day ago
0 years
Madhya pradesh
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...
Posted 1 day ago
0 years
2 - 3 Lacs
Visakhapatnam
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...
Posted 1 day ago
125.0 years
Andhra pradesh
On-site
The Technical Lead Network will be a key member of the Network Risk & Compliance team, responsible for ensuring adherence to Ameriprise control frameworks, regulatory requirements, and internal governance standards for network infrastructure and services. This role involves managing compliance processes, risk assessments, and security controls specifically related to network technologies and vendor ecosystems. The position offers an opportunity to work in a dynamic environment, collaborating with global teams to strengthen network risk posture and maintain operational resilience. Key Responsibilities: Perform GRC Controls Attestations for network-related controls and ensure compliance with A...
Posted 1 day ago
10.0 years
Andhra pradesh
On-site
Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity. Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications. Key Responsibilities Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, bu...
Posted 1 day ago
1.0 years
Andhra pradesh
On-site
DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...
Posted 1 day ago
0.6 - 6.0 years
Jaipur, Rajasthan, India
On-site
Position Overview Job Title: Reference Data Analyst, NCT Location: Jaipur, India Role Description The Reference Data Analyst focuses on effective oversight of strategic data used across the bank’s systems and infrastructure. The Reference Data Analyst supports various elements of the data lifecycle, from ensuring that data is captured from the best source, to validating and classifying, and operating controls that optimize its quality and maximize coverage. The Reference Data Analyst has responsibility for maintaining robust processes related to data set-up, storage and distribution, as well as system configuration, together with participation in projects designed to streamline infrastructur...
Posted 2 days ago
0.6 - 6.0 years
Jaipur, Rajasthan, India
On-site
Position Overview Job Title: Reference Data Analyst, NCT Location: Jaipur, India Role Description The Reference Data Analyst focuses on effective oversight of strategic data used across the bank’s systems and infrastructure. The Reference Data Analyst supports various elements of the data lifecycle, from ensuring that data is captured from the best source, to validating and classifying, and operating controls that optimize its quality and maximize coverage. The Reference Data Analyst has responsibility for maintaining robust processes related to data set-up, storage and distribution, as well as system configuration, together with participation in projects designed to streamline infrastructur...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
1.0 - 3.0 years
Hyderabad, telangana
On-site
Job Description Job Title: ADMINISTRATOR L2 City: Hyderabad State/Province: Telangana Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changin...
Posted 2 days ago
0.0 years
Gaya, bihar
On-site
Job Description Job Title: ADMINISTRATOR L1(CONTRACT) City: Gaya State/Province: Bihar Posting Start Date: 2/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changi...
Posted 2 days ago
Exploring Escalation Jobs in India
The escalation job market in India is a thriving sector with numerous opportunities for job seekers looking to advance their careers. Escalation roles are in high demand across various industries, including customer service, IT support, and project management. In these roles, professionals are responsible for resolving complex issues, handling escalated cases, and ensuring customer satisfaction.
Top Hiring Locations in India
If you are looking to pursue a career in escalation, here are five major cities in India actively hiring for such roles:
- Bangalore
- Mumbai
- Delhi
- Hyderabad
- Pune
Average Salary Range
The average salary range for escalation professionals in India varies based on experience and expertise. Entry-level roles typically start at ₹3-4 lakhs per annum, while experienced professionals can earn upwards of ₹10-15 lakhs per annum.
Career Path
In the field of escalation, career progression often follows a path similar to the following:
- Escalation Specialist
- Senior Escalation Specialist
- Escalation Manager
- Director of Escalation
Related Skills
In addition to expertise in handling escalated cases, professionals in escalation roles are often expected to possess the following skills:
- Strong communication skills
- Problem-solving abilities
- Conflict resolution skills
- Customer service orientation
- Attention to detail
Interview Questions
Here are 25 interview questions you may encounter when applying for escalation roles in India:
- What experience do you have in handling escalated cases? (basic)
- How do you prioritize and manage multiple escalated issues simultaneously? (medium)
- Can you provide an example of a challenging escalation case you successfully resolved? (medium)
- How do you ensure customer satisfaction in escalated situations? (basic)
- What steps do you take to de-escalate a tense customer interaction? (medium)
- How do you stay updated on industry trends and best practices in escalation management? (advanced)
- Describe a time when you had to escalate a case to a higher authority. How did you handle it? (medium)
- How do you handle feedback from customers after resolving an escalated issue? (basic)
- What metrics do you use to track and analyze your performance in handling escalations? (advanced)
- How do you handle situations where a customer's expectations cannot be met? (medium)
- Describe a time when you had to make a difficult decision in resolving an escalated case. How did you approach it? (medium)
- How do you collaborate with other teams to resolve escalated issues effectively? (medium)
- What techniques do you use to diffuse angry or upset customers? (basic)
- How do you ensure confidentiality and data security when handling escalated cases? (medium)
- Can you explain the importance of empathy in handling escalated customer issues? (basic)
- How do you adapt your communication style when dealing with different types of customers? (medium)
- What strategies do you use to prevent escalations from reoccurring? (medium)
- How do you handle situations where a customer is dissatisfied with the resolution provided? (medium)
- What role do documentation and record-keeping play in handling escalated cases? (basic)
- How do you handle escalations that involve multiple stakeholders with conflicting interests? (advanced)
- How do you handle escalations outside of your area of expertise? (medium)
- How do you handle escalations in a fast-paced, high-pressure environment? (medium)
- What tools or software do you use to manage and track escalated cases? (basic)
- How do you prioritize escalations based on urgency and impact? (medium)
- How do you ensure that your team is aligned and coordinated in handling escalated cases? (medium)
Conclusion
As you prepare for your career in escalation roles in India, remember to showcase your problem-solving skills, communication abilities, and customer-centric approach during interviews. With dedication and a proactive mindset, you can excel in this dynamic field and make a meaningful impact on resolving escalated issues effectively. Good luck with your job search and future endeavors!
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