ERP Tech Support

Designation - ERP Tech Support

Company Name: Footprints Child Care Private Limited

Experience: 2 To 4 Years

Salary Offered : Up to 6.5 LPA CTC

Timings - 9 AM-6.30 PM

Working Days - Monday to Friday and Alternate Saturdays Working

Education Qualifications: BE, B.Tech, BCA, MCA

Job Location: Bhutani Techno Park, Sec - 127, Noida

Job Purpose:

ERP Support: NOT an IT, networking, or systems admin role, but rather a customer/client software support role. The candidate will also be responsible for providing technical support for other 3rd party products (SAAS) used by the IT Team

Maintain a high level of customer satisfaction through professional communication & timely follow-up.

- Monitor and respond to phone and, emails, or chat.

- Manage escalated support activities from initial report and documentation through resolution.

- Identify, recreate, research, prioritise and resolve product issues; document knowledge gained.

- Test the latest features and report any issues to Product Management

- Provide content for our internal Knowledge Base and customers.

- Provide input to Product Management regarding product enhancements.

- Demonstrate product functions and features to users either in person or remotely.

Skills:

A minimum of 2 years of experience in a technical support role supporting web-based applications via telephone, email, and chat

- At least one year of experience implementing and supporting any ERP product.

- Ability to configure production environment and update sensitive data.

- Excellent written and verbal communication skills

- Ability to prioritise and multitask under time constraints.

- Ability to troubleshoot and problem-solve in a quick, calm, analytical and methodical manner.

- Technical Documentation

Interested candidates may share their resumes at bharti.garg@footprintseducation.in or via WhatsApp at +91 70420 66825