ERP Tech Support

As an ERP Tech Support at our company, you will be responsible for providing technical support and troubleshooting for ERP users in various departments. Your role will involve participating in ERP implementation projects, including requirement gathering, setup, configuration, testing, and user training. You will configure ERP modules specific to the pharmaceutical industry, such as inventory management, production planning, quality control, and compliance. Additionally, you will collaborate with ERP vendors or developers to resolve system bugs, integrate new features, and perform version upgrades. Monitoring ERP system performance, ensuring data integrity, and maintaining documentation for support activities and SOPs will also be part of your responsibilities. It will be crucial for you to ensure ERP compliance with industry standards and pharmaceutical regulations like GMP, GAMP, and FDA guidelines. You will also create and manage user roles and access rights according to organizational policies and assist in report development and customization based on functional team requirements. To be successful in this role, you must hold a Bachelor's degree in Information Technology, Computer Science, or a related discipline and have 2-5 years of experience in ERP support, implementation, and configuration. Prior experience in the Pharmaceutical industry or with ERP systems tailored for the pharma domain is preferred. A strong understanding of pharma business processes and regulatory requirements is essential, along with hands-on experience with ERP systems like SAP, Oracle, Microsoft Dynamics, Odoo, or Infor. Problem-solving skills, proactive mindset, and excellent communication and stakeholder management skills are also required. Preferred qualifications include working knowledge of SQL and database systems for data analysis, familiarity with pharma validation procedures (CSV - Computer System Validation), and experience with ERP integrations with systems like LIMS, MES, or CRM.,