ERP Support Executive

As a Support Executive at Jupsoft, you will be the primary point of contact for clients, ensuring their experience with our ERP, CRM, and LMS products is seamless. Your role demands exceptional communication skills, problem-solving capabilities, and a customer-centric approach. - Handle customer queries through various channels such as phone, email, chat, or ticketing system. - Provide prompt solutions to user-level issues like login problems, permissions, password resets, and navigation assistance. - Track, log, and resolve tickets while adhering to SLA guidelines. - Escalate complex issues to senior support staff when necessary. - Maintain detailed documentation of problems and their resolutions. - Assist clients in effectively utilizing ERP/CRM/LMS modules. - Share product updates, FAQs, and knowledge base content with clients. - Provide feedback on recurring issues to enhance product quality and support procedures. Requirements: - Proficiency in English, both written and spoken. - Openness to occasional travel. - Excellent interpersonal and communication skills. - Ability to handle client issues with patience and empathy. - Customer-centric mindset focusing on satisfaction. - Strong analytical and problem-solving abilities. - Exposure to School ERP/CRM/LMS is a plus. In addition to the job role, the company requires: - Full-time commitment - Experience in customer support preferred - Fluency in English is mandatory - Willingness to travel up to 50% - On-site work location (Note: The additional company details were not included in the job description),