ERP Product Support Specialist

As an ERP - Product Support Specialist based in Mumbai, your role will involve leading end-user training and providing functional support for the ERP system. You will be responsible for ensuring all users are proficient in utilizing ERP tools across various business functions like purchasing, supply chain, warehousing, and finance. Your contribution is vital in driving successful ERP adoption within the organization by being the primary support contact for end-users. Key Responsibilities: - Design, develop, and implement comprehensive ERP training programs tailored to different user groups. - Conduct engaging training sessions, workshops, and one-on-one coaching for end-users. - Continuously evaluate the effectiveness of training and adjust content based on evolving user needs and ERP system updates. - Create and update training materials, Standard Operating Procedures (SOPs), user manuals, and quick reference guides regularly. - Ensure all documentation is clear, concise, and easily accessible to relevant stakeholders. - Act as the initial point of contact for all ERP-related inquiries from business function users (Purchase, Supply Chain, Warehousing, Finance & Accounts). - Provide timely and effective troubleshooting and support, assisting users in issue resolution. - Escalate complex technical issues to the Product and Tech Teams when necessary. - Collaborate with internal teams to stay informed about ERP changes, upgrades, and new features. - Gather feedback from users to drive system improvements and identify training requirements. Qualifications: - Bachelor's degree in Information Technology, Business Administration, or a related field. - 0-2 years of experience in ERP systems training and/or support roles. - Strong knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics, Odoo, etc. - Excellent presentation, communication, and interpersonal skills. - Problem-solving mindset coupled with strong organizational skills.,