ERP Product Support Specialist

As an ERP Product Support Specialist at Nucore Calicut UL Cyberpark Office in Calicut, Kerala, you will be a vital part of our team, responsible for providing exceptional customer service and support to clients in the Middle East and Africa region who use TRAACS, our integrated financial management platform for the Air Travel Industry. Your role will involve engaging directly with customers to address their queries and needs, as well as identifying opportunities to upsell and cross-sell our products and services. Your primary responsibilities will include maintaining excellent customer interactions, collaborating with the sales team to enhance customer support strategies, providing product training to customers, conducting post-live product demos, and ensuring the maintenance of Service Level Agreements (SLA). You will also play a key role in translating customer needs into simple business requirement documents. To qualify for this position, you should have a Bachelor's degree in business, communication, or a related field, along with at least 1 year of experience in customer service or support. Fluency in English, strong communication skills, problem-solving abilities, and the capacity to work both independently and as part of a team are essential. Additionally, you should possess a valid driver's license, access to a reliable vehicle, and the willingness to empathize with the criticality of customer business needs. If you are a customer-centric individual with a keen interest in the travel tech industry and aspire to advance your career in this dynamic field, we invite you to apply for this opportunity at Nucore. You will have the chance to work alongside a skilled team of professionals and cater to prominent OTAs, TMCs, and travel agents in the region. Seize this opportunity to elevate your career to new horizons and be a part of our innovative journey!,