ERP & PMS Operations Specialist (Maritime)

Highly motivated and detail-oriented ERP Operations & Support Specialist to manage the daily operations, support, and continuous improvement of our PAL ERP system, focusing on maritime. This role involves managing PMS-related projects across the fleet, ensuring consistency and efficiency, and working closely with internal teams and ERP vendors to ensure smooth system performance. Hands-on experience with ERP systems (preferably PAL), a solid understanding of planned maintenance in maritime operations, and strong interpersonal skills to lead user training, documentation, and system implementation projects. A service-driven mindset, analytical thinking, and excellent communication skills are key to success in this position.

Responsibilities & Duties

• Oversee the daily operations, support, and maintenance of PAL ERP modules, including:
• Planned Maintenance System (PMS)
• QHSE
• Voyage
• Drydock
• Data Library
• Conducted quality assurance and resolved implementation challenges related to PMS; ensured uniform structure and efficient database management across the fleet.
• Oversee the implementation of the PMS database for new vessels.
• Deliver training for seafarers and office personnel to ensure effective system usage.
• Liaise with the ERP software vendor to align product enhancements with company needs.
• Perform QA testing of new functionalities and oversee smooth rollouts.
• Participate in QA for internally developed BI tools and support data analysis initiatives.
• Create and maintain user manuals and documentation for ERP modules.
• Generate reports as required for senior management.
• Utilize issue tracking tools like

  Jira

  and

  Service Desk

  to resolve technical problems efficiently.

Qualifications

• Experience with ERP systems, preferably PAL.
• Sailing experience will be an additional advantage.
• Strong understanding of PMS and marine operations.
• Experience with training, documentation, and user support.
• Proficient in project management and helpdesk platforms.
• Analytical mindset with a strong focus on quality and detail.
• Excellent communication and interpersonal skills.