Enterprise Technical Support Engineer

“what if.”

What if

What if

your

70% of the Fortune 500

Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running

CybersecAsia’s Best in Critical Infrastructure 2024

what if

Be Infoblox

Enterprise

Technical Support Engineer

Enterprise

Technical Support Engineer

Be a Contributor — What You’ll Do

• Provide remote technical support for our customers and partners
• Own customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge-based tech notes and articles
• Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities
  

Be Prepared — What You Bring

• At least one year of experience in remote technical support or systems administration; network administration background desirable
• Solid knowledge in TCP/IP and networking protocols
• Ability and desire to learn DNS, DHCP, and other product-related protocols and technology
• Excellent verbal and written communication skills
• Understanding of one or more operating systems such as Microsoft or Linux desirable
• Working knowledge of L2, L3 devices
• Solid customer service skills
• Outstanding analytical and organizational ability
• Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
• Bachelor’s degree or relevant experience is required
  

Be Successful — Your Path

First 90 Days:

• Perform in shift roles like bullpen, standby, and weekend shifts
  

Six Months:

• Work with Engineering to resolve customer issues
• Handle outage calls
  

One Year:

• Handle all product-related issues
• Deliver TOI on existing and new features
• Work on becoming a features expert
  

Belong—

Your Community

Be Rewarded —

Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.  
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications
  

Be the Difference?