Enterprise Technical Support Engineer

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Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running

Be Infoblox

Enterprise

Enterprise

Be a Contributor — What You’ll Do

• Provide remote technical support for our customers and partners
• Own customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge-based tech notes and articles
• Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Be Prepared — What You Bring

• At least one year of experience in remote technical support or systems administration; network administration background desirable
• Solid knowledge in TCP/IP and networking protocols
• Ability and desire to learn DNS, DHCP, and other product-related protocols and technology
• Excellent verbal and written communication skills
• Understanding of one or more operating systems such as Microsoft or Linux desirable
• Working knowledge of L2, L3 devices
• Solid customer service skills
• Outstanding analytical and organizational ability
• Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
• Bachelor’s degree or relevant experience is required

Be Successful — Your Path

First 90 Days:

• Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Work with Engineering to resolve customer issues 
• Handle outage calls 

One Year:

• Handle all product-related issues 
• Deliver TOI on existing and new features 
• Work on becoming a features expert 

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.  

Be Rewarded —Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.  
• Learning opportunities, career-mobility programs, and leadership workshops. 
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy. 
• Modern offices with healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. 
• CharitableGiving Program supported by Company Match. 
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.