Enterprise Relationship Manager

Organizational Overview

• Yanolja Cloud Solution Pvt. Ltd. (YCS) is a global end-to-end hospitality technology provider specializing in solutions for accommodation businesses.
• With 500+ team members and 20+ years of experience, YCS serves 40,000+ customers across 170+ countries, offering support in 50+ languages and maintaining a strong 24/7 global service network.
• We have a local presence in 15+ countries including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, and Mexico — and continue to expand globally.

Role Overview:

Key Responsibilities:

Skills Required:

• Enterprise Account Management
• Relationship Management
• Customer Success & Retention
• Stakeholder Communication
• Account Health Monitoring
• Escalation Management
• Consultative Selling
• CRM Proficiency

Qualifications:

• 4–6 years of experience in Account Management, Customer Success, or Enterprise Relationship roles.
• Experience in hospitality, SaaS, PMS, or OTA ecosystems preferred.
• Proven experience managing group or multi-property hotel accounts.
• Strong communication and stakeholder management skills.
• Good understanding of hospitality operations and customer workflows.

Perks and Incentives:

• Incentive structure linked to renewals, retention, and account expansion.
• Opportunity to work with large enterprise hotel chains and strategic accounts.
• Career growth into senior enterprise or leadership roles.
• Competitive salary with performance-based incentives.