Enterprise Key Account Manager

Role Overview: As a Key Account Manager for strategic enterprise accounts in the U.S. market, your main focus will be on building and maintaining high-value client relationships, driving revenue growth, and ensuring exceptional service delivery. This customer-facing role offers immense growth potential as you take charge of key responsibilities. Key Responsibilities: - Act as the primary point of contact for strategic U.S. enterprise clients, building long-term, trust-based relationships by understanding their needs and ensuring satisfaction. - Develop and execute tailored account strategies to achieve revenue goals, identifying upsell and cross-sell opportunities to maximize client value. - Drive client retention and satisfaction through timely communication, issue resolution, and consistent service excellence. - Meet or exceed quarterly/annual revenue targets by proactively managing accounts and identifying opportunities. - Collaborate with various teams including sales, product, engineering, marketing, and support to ensure a unified approach to customer success and business outcomes. - Track account health, generate actionable insights, and report key metrics to stakeholders, using data to make strategic decisions. - Lead contract renewals and negotiations to achieve win-win outcomes for clients and the company. - Stay informed about market trends, competitor offerings, and logistics innovations to provide valuable insights to clients. Qualifications Required: - 5-8 years of experience in enterprise account management, customer success, or sales roles, preferably in SaaS or supply chain/logistics tech. - Proven track record of meeting or exceeding revenue and customer satisfaction goals. - Excellent communication, negotiation, and interpersonal skills. - Self-starter with the ability to work independently in a remote-first team. - Strong analytical skills and a data-driven mindset. - U.S. work authorization required. (Note: No additional details about the company were present in the job description.),