Enterprise Client Success Manager

Job Description

Must be comfortable working late hours, as the main geographies are US & EU About OrbitShift OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA. About the role We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly. Responsibilities Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction Onboard new customers & conduct tool trainings End to end account management Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies Own and improve customer satisfaction metrics & collect testimonials Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction Collect customer feedback to guide continuous product and service improvement Work closely with Product team to document & improve product usage metrics Lead implementation of customer success initiatives Requirements Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred. 2-8 years of relevant client-facing experience in Tier 2 consulting firms for US/Europe geographies Excellent communications & presentation skills. Customer-centric mindset & great attention to detail Entrepreneurial mind-set to take initiatives and drive charge. Why choose OrbitShift We’re a lean team with a flat hierarchy Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Hybrid work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families Professional Development allowance for online courses *OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Show more Show less