Must be comfortable working late hours, as the main geographies are US & EU About OrbitShift OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA. About the role We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly. Responsibilities Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction Onboard new customers & conduct tool trainings End to end account management Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies Own and improve customer satisfaction metrics & collect testimonials Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction Collect customer feedback to guide continuous product and service improvement Work closely with Product team to document & improve product usage metrics Lead implementation of customer success initiatives Requirements Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred. 2-8 years of relevant client-facing experience in Tier 2 consulting firms for US/Europe geographies Excellent communications & presentation skills. Customer-centric mindset & great attention to detail Entrepreneurial mind-set to take initiatives and drive charge. Why choose OrbitShift We’re a lean team with a flat hierarchy Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Hybrid work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families Professional Development allowance for online courses *OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Show more Show less

About OrbitShift OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA. About the role We’re looking for a rockstar ML Engineer looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, and hands-on experience in Generative AI and a proven track record of building and deploying scalable Generative AI products. Responsibilities Craft smart, scalable NLP solutions using cutting-edge Gen AI techniques Lead full-cycle ML projects—from problem definition to live deployment Dive deep into LLMs (like Mixtral, Llama etc.) and fine-tune them for business applications Build advanced AI agents (information extraction, summarization, chat interfaces) Work hand-in-hand with product managers, designers, and engineers to turn ideas into magical AI features Bring MLOps best practices to life - ensuring performance, monitoring, and retraining are all seamless Continuously experiment, learn, and improve - because that’s what great AI teams do Requirements Bachelor’s degree in Computer Science, Engineering, IT, or a related field. 4+ years of relevant ML experience with strong exposure to Gen AI Hands-on experience with HuggingFace, Langchain, OpenAI, or similar ecosystems Proven experience with Retrieval Augmented Generation (RAG) and LLM fine-tuning Solid foundation in NLP, deep learning (Transformers, embeddings etc.) Proficient with one of the programming languages like Python, Js etc. Experience with Agent building frameworks like Crew, Autogen or Lang Graph would be a plus Cloud deployment experience (AWS, Azure, or GCP) Strong communicator—able to explain complex tech in simple terms Why choose OrbitShift We’re a lean team with a flat hierarchy Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Hybrid work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families Professional Development allowance for online courses *OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Show more Show less