887 Enterprise Applications Jobs - Page 36

Collaborate with data scientists, architects, and business analysts to translate requirements into intelligent solutions Optimize and maintain cognitive systems to ensure high accuracy, performance, and scalability Contribute to the evaluation and adoption of new AI technologies and tools Create documentation and conduct knowledge-sharing sessions Required Qualifications:5-6 years of experience in AI\/ML, cognitive computing, or related software development roles Strong hands-on experience with at least one cognitive platform (IBM Watson, OpenAI, Google AI, Azure Cognitive Services, etc) Proficiency in programming languages such as Python, Java, or Nodejs Experience with RESTful APIs, cloud platforms (AWS, Azure, GCP), and containerization (Docker, Kubernetes) Solid understanding of NLP techniques, including transformers, embeddings, and large language models (LLMs) Familiarity with data structures, algorithms, and system design

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Roles and Responsibilities Client Impact Provide creative input on projects across a range of industries and problem statements Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value Collaborate with Mastercard team to understand clients needs, agenda, and risks Develop working relationship with client analysts/managers, and act as trusted and reliable partner Team Collaboration & Culture Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings Lead internal and client meetings, and contribute to project management Contribute to the firms intellectual capital Receive mentorship from performance analytics leaders for professional growth and development Qualifications Basic qualifications Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics Experience managing clients or internal stakeholders Ability to analyze large datasets and synthesize key findings Proficiency using data analytics software (eg, Python, R, SQL, SAS) Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (eg, Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence Experience managing tasks or workstreams in a collaborative team environment Ability to identify problems, brainstorm and analyze answers, and implement the best solutions Relevant industry expertise

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Roles and Responsibilities Client Impact Manage deliverable development and workstreams on projects across a range of industries and problem statements Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Manage working relationship with client managers, and act as trusted and reliable partner Create predictive models using segmentation and regression techniques to drive profits Review analytics end-products to ensure accuracy, quality and timeliness. Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight Team Collaboration & Culture Develop sound business recommendations and deliver effective client presentations Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings Lead team and external meetings, and lead or co-lead project management Contribute to the firms intellectual capital and solution development Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Develop effective working relationships with local and global teams including business partners Basic qualifications Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics Experience managing clients or internal stakeholders Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals Data and analytics experience such as working with data analytics software (eg, Python, R, SQL, SAS) and building, managing, and maintaining database structures Advanced Word, Excel, and PowerPoint skills Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English and the local office language (if applicable) Eligibility to work in the country where you are applying, as we'll as apply for travel visas as required by travel needs Preferred qualifications Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (eg, Tableau, Power BI) Experience managing tasks or workstreams in a collaborative team environment Experience coaching junior delivery consultants Relevant industry expertise MBA or masters degree with relevant specialization (not required)

We are looking for experienced database developer who could join our engineering team to build the enterprise applications for our global customers. If you are a technology enthusiast and have passion to develop enterprise cloud products with quality, security, and performance, we are eager to discuss with you about the potential role. Responsibilities Database Development Utilize expertise in MS SQL Server, PostgreSQL to design and develop efficient and scalable database solutions. Collaborate with development stakeholders to understand and implement database requirements. Write and optimize complex SQL queries, stored procedures, and functions. Database tuning & configurations of servers Knowledge on both Cloud & on-premises database Knowledge of SaaS based applications development ETL Integration Leverage experience with ETL tools such as ADF and SSIS to facilitate seamless data migration. Design and implement data extraction, transformation, and loading processes. Ensure data integrity during the ETL process and troubleshoot any issues that may arise. Reporting Develop and maintain SSRS reports based on customer needs. Collaborate with stakeholders to understand reporting requirements and implement effective solutions. Performance Tuning Database performance analysis using Dynatrace, NewRelic or similar tools. Analyze query performance and implement tuning strategies to optimize database performance. Conduct impact analysis and resolve production issues within specified SLAs. Version Control and Collaboration Utilize GIT and SVN for version control of database scripts and configurations. Collaborate with cross-functional teams using tools such as JIRA for story mapping, tracking, and issue resolution. Documentation Document database architecture, processes, and configurations. Provide detailed RCA (Root Cause Analysis) for any database-related issues. Requirements 6 - 9 years of hands-on experience in software development. Must have extensive experience in stored procedure development and performance fine tuning. Proficient in SQL, MS SQL Server, SSRS, and SSIS. Working knowledge of C# ASP.NET web application development. Ability to grasp new concepts and facilitate continuous learning. Strong sense of responsibility and accountability. Benefits We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

So, what’s the role all about? As a Senior Specialist Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 12-15yrs experience in Excellent Troubleshooting and Debugging skills on SaaS Applications. Excellent knowledge of HTTP requests Good understanding of modern authentication standards oAuth2 OIDC SAML Knowledge about SSO patterns Good understanding of browser security CORS X-frame-options Good understanding of HTML iframe CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Proven experience as a Bot Developer or similar role Knowledge on Prompt Engineering Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Quick learner, adaptable to change & ability to assume independent assignments Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Ability to work during US daytime (if needed) Bachelor’s degree or equivalent experience in a high-level environment. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6886 Reporting into: Tech Manager Role Type: Individual Contributor

We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects. - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Payment products or components - Payment notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set - 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls

Job Title: Senior Java Developer Spring Boot / Microservices Location: Gurugram, India Experience: 6 to 9 years Job Description: We are hiring an experienced Senior Java Developer to design and develop enterprise-grade financial applications used by top banks worldwide. Youll work with global teams and cutting-edge technologies to help build secure digital ecosystems. Key Responsibilities: Design, develop & test Java microservices Build REST APIs and integrate with enterprise applications Collaborate with cross-functional teams (India & Germany) Ensure scalable, secure, and high-performance applications Key Skills Required: Java 8+, Spring Boot, Microservices Hibernate / JPA, REST APIs Angular (Frontend), Oracle / SQL Server JBoss / WebSphere, GIT, Jenkins, Docker JUnit, Agile / Scrum Drop your resume at: bhavikas@overturerede.com Contact: 7428694900 We’re hiring! Don’t miss the opportunity to be part of something great. Reach out now! Regards bhavika Sethi

About Us Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months streamlining the hiring, onboarding, and management process to unlock growth potential for all. About this Position Job Profile What you will do: Design and develop our best-in-class cloud platform, working on all parts of the G-P ecosystem and building frameworks and services to build the platform. Develop solutions that fit a cloud-managed and serverless-first platform ecosystem Build quick prototypes to refine concepts, then turn them into real production-quality features Advocate and evangelize modern agile methodologies and best practices such as the Well Architected Framework Advocate and evangelize quality and scalability mindset and building software with scale and speed Diagnose and fix issues reported by internal teams and customers Develop and promote a full spectrum of test suites and quality mindset (unit, contract, integration, etc) Support and develop software engineers by providing advice, coaching and educational opportunities What we are looking for: 7+ years of experience in developing highly scalable enterprise level services, platforms or products. Extensive experience in building large scale distributed enterprise applications in geographically distributed teams Deep knowledge of backend stack with knowledge in most or all of the following: Node.js,Java, Python, Redis, Golang Knowledge of and experience choosing between SQL and NoSQL database technologies such as MySQL/PostgreSQL and MongoDB/DynamoDB Knowledge of modern cloud architectures and technologies; experience with AWS is a plus Excellent communication skills and experience documenting and delivering technical concepts to both technical and non-technical audiences Experience in a startup or high-growth environment and ability to hustle is desirable Hands-on experience in any of the following areas a plus: Data modeling, data architecture, and data governance AWS Serverless experience Integrating CRM systems such as Salesforce with internal systems Integrating 3rd party systems with internal and external workflows Business workflow orchestration / choreography patterns We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. G-P. Global Made Possible. G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

About Us Our leading SaaS-based Global Growth Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months streamlining the hiring, onboarding, and management process to unlock growth potential for all. About this Position Job Profile What you will do: Design and develop our best-in-class cloud platform, working on all parts of the G-P ecosystem and building frameworks and services to build the platform. Develop solutions that fit a cloud-managed and serverless-first platform ecosystem Build quick prototypes to refine concepts, then turn them into real production-quality features Advocate and evangelize modern agile methodologies and best practices such as the Well Architected Framework Advocate and evangelize quality and scalability mindset and building software with scale and speed Diagnose and fix issues reported by internal teams and customers Develop and promote a full spectrum of test suites and quality mindset (unit, contract, integration, etc) Support and develop software engineers by providing advice, coaching and educational opportunities What we are looking for: 7+ years of experience in developing highly scalable enterprise level services, platforms or products. Extensive experience in building large scale distributed enterprise applications in geographically distributed teams Deep knowledge of backend stack with knowledge in most or all of the following: Node.js,Java, Python, Redis, Golang Knowledge of and experience choosing between SQL and NoSQL database technologies such as MySQL/PostgreSQL and MongoDB/DynamoDB Knowledge of modern cloud architectures and technologies; experience with AWS is a plus Excellent communication skills and experience documenting and delivering technical concepts to both technical and non-technical audiences Experience in a startup or high-growth environment and ability to hustle is desirable Hands-on experience in any of the following areas a plus: Data modeling, data architecture, and data governance AWS Serverless experience Integrating CRM systems such as Salesforce with internal systems Integrating 3rd party systems with internal and external workflows Business workflow orchestration / choreography patterns We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. G-P. Global Made Possible. G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

We are seeking a Mid-Level Drupal Architect to design, develop, and maintain scalable, high-performing Drupal solutions. The ideal candidate will have hands-on experience in Drupal 9/10 architecture, module development, theming, and performance optimization. This role requires strong problem-solving skills and the ability to collaborate with cross-functional teams to deliver robust digital experiences. Key Responsibilities: Architect and implement scalable Drupal solutions, ensuring best practices in security, performance, and maintainability. Design custom modules and themes while adhering to Drupal coding standards. Work with Acquia, Pantheon, or other hosting platforms for deployment and infrastructure management. Optimize Drupal sites for performance, caching, and scalability (eg, using Redis, Varnish, or CDNs). Integrate third-party APIs, headless CMS solutions, and other enterprise applications. Lead code reviews, technical documentation, and knowledge-sharing sessions. Ensure compliance with accessibility (WCAG) and security standards (OWASP, GDPR, etc). Collaborate with UX/UI designers, backend developers, and DevOps teams to align technical implementation with business objectives. Troubleshoot and resolve complex Drupal-related issues. Required Skills & Qualifications: 5+ years of experience in Drupal development and architecture (Drupal 8/9/10). Strong proficiency in PHP, Symfony, Composer, and Drupal API development. Experience with Drupal theming (Twig, CSS, SCSS, JavaScript, jQuery, Bootstrap). Hands-on experience with Drush, Git, CI/CD pipelines, and Docker-based environments. Knowledge of Headless/Decoupled Drupal (GraphQL, JSON:API, React, or Vue.js is a plus). Expertise in database management (MySQL, MariaDB, PostgreSQL). Familiarity with Agile/Scrum methodologies and ticketing systems (JIRA, Trello). Strong analytical and problem-solving skills with the ability to work independently. Excellent communication and documentation skills. Preferred Qualifications: Acquia Certified Drupal Developer or Architect certification. Experience with multi-site architecture and multilingual Drupal implementations. Familiarity with Cloud-based hosting (AWS, Azure, GCP). Exposure to automation tools (Ansible, Terraform) and performance monitoring (New Relic, ELK stack)

Mentor and guide high-performing engineering team Be an inspiring leader in building services for next generation multi-cloud service. Deliver high-performance web services that are adaptable to dynamic business needs, influence ideation & outstanding problem solving Partner with global product management and engineering and operations leaders to help shape technical product architecture & practices, roadmap and release plans Drive strategic and tactical decisions which ensures the successful delivery of projects. Lead the technical design, vision, and implementation strategy Create execution plan and lead the engineering team to complete the vision. Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code quality. Develop and evolve engineering processes and teamwork models, applying creative problem solving to optimize team efficiency Attract, hire, on-board and retain top talent. Empower and develop the team as a player-coach to be a high-performance team. Craft a positive winning culture built on collaboration and shared accomplishments Lead the discussions on emerging industry technologies & trends and work with the team & leadership use this knowledge to influence product direction. What you need to succeed 9+ years of experience in software development with proven ability in management role Strong technical skills with experience in designing & developing enterprise applications Strong Java/JEE, design, coding and architectural skills along with problem solving and analytical abilities Expertise in Kafka, Azure Cosmos DB, Mongo DB, Analytical and reporting databases Experience in developing and leading teams building solution with cloud technologies (AWS and/or Azure) Strong working knowledge of software development methodologies and software design patterns and have experience leading significant software projects/products Proven experience running or leading sophisticated projects through full product delivery cycles Consistent track record developing, leading, coaching, and mentoring software engineers and engineering managers towards delivering timely, high-quality software as a team Ambitious and not afraid to address unknowns, demonstrates a strong bias to action Consistent record in recruiting and building robust teams Strong interpersonal, analytical, problem-solving and conflict resolution skills Excellent speaking, writing, and presentation skills, as we'll as the ability to persuade, encourage, and empower others BS or MS or equivalent experience in Computer Science or related field Passion and a love of what you do

The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment