Engineering Technician

As a Service Technician at our company, you will play a crucial role in providing technical support and driving sales within the heavy industry sector. Your primary responsibilities will include: - **Technical Service & Support:** - Installing, commissioning, troubleshooting, and repairing IT, automation, and electrical systems at client sites in heavy industries such as manufacturing, mining, power generation, steel, and cement. - Performing preventative maintenance and system health checks to ensure optimal performance and minimize downtime. - Providing prompt and effective technical support, both remotely and on-site, to resolve customer issues. - **Client Relationship Management:** - Building and maintaining strong, long-lasting relationships with key stakeholders like plant managers, maintenance heads, and procurement teams. - Acting as a trusted technical advisor to clients, offering valuable insights and recommendations. - Gathering market and customer information to provide feedback on buying trends to the management team. - **Reporting and Documentation:** - Preparing and submitting detailed service reports, site visit reports, and field data in a timely manner. - Maintaining accurate records of sales activities, customer interactions, and project pipelines using the company's CRM system. - Creating documentation and standard operating procedures for an internal knowledge base. In addition to these responsibilities, the following qualifications and skills are required: - Diploma in Electronics, Electrical, Automation, or Mechanical Engineering. - Proven hands-on experience as a Service Technician, Field Engineer, or a similar technical role. - Demonstrable experience or strong aptitude for technical sales and customer-facing interactions. - Prior experience working with or selling to clients in heavy industries is highly advantageous. - Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. - Superior communication, interpersonal, and negotiation skills. - Self-motivated, results-oriented, and capable of working independently with minimal supervision. - Willingness to travel extensively to customer sites. - Valid driver's license. - Experience: 1-2 years - Location: Noor Lohia Lane, Kolkata - 700007 This is a full-time position with a day shift schedule and work location in person.,