Engineer, Software Engineering

Accelerate your career at RXO.

Description:

What Your Day-to-day Will Look Like:

• Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls.
• Troubleshooting IT issue by probing customers
• Providing customer with step-by step guidance to solve the technical issue
• Following up on technical queries and providing feedback
• Escalating critical issue to next level
• Relaying application functionality feedback from customers to IT developers.
• Driving major incident/high impact issue to resolution through bridge call
  

What You’ll Need To Excel:

:

• Bachelor’s degree in computer science or IT
• 2+ years of experience in IT / Application support of enterprise application having complex integrations
• Good knowledge in SQL queries
• Basic knowledge in any of the scripting language
• Working experience in monitoring tools.
• Excellent customer service skills
• Basic knowledge of application development
• Excellent probing and troubleshooting skills
• Ability to identify, adapt, and apply approaches in problem solving
• Good knowledge in ServiceNow
• Ready to work in shifts, 365 days’ work environment
• Excellent written and verbal communication skills
• Team player with solution-oriented attitude
• Should be able to deliver assigned tasks with required quality standards within the defined timeline.
• Eager to learn new technology.
• Analytical mindset to solve Technology issue.
• Exposure to IT issue understanding and resolution.
  

It’d Be Great If You Also Have:

• Experience to support Transport Management Systems and logistics domain knowledge.
• Exposure to ServiceNow and similar ticketing tools.
  

It’d Be Great If You Also Have:

• Experience to support Transport Management Systems and logistics domain knowledge.
• Exposure to ServiceNow and similar ticketing tools.
  

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

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