Solutions driven success. RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry. QE: Quality Assurance Engineer Job Title: Senior Engineer, Technology Quality Assurance II Position Overview: We are seeking a skilled Quality Assurance Engineer to join our central team. The ideal candidate will have strong experience in building UI and API automation scripts using C#, with preferred knowledge in .NET with Playwright. The candidate should possess a solid understanding of async programming concepts and software testing life cycle. Additionally, familiarity with Jenkins/TeamCity, version controlling using Azure DevOps, and experience with Agile methodology and Scrum ceremonies are essential. Experience in the logistics domain is a plus, along with knowledge of any cloud platform, with a preference for Google Cloud Platform (GCP). Proficiency in using Postman for API testing and hands-on experience in setting up automation scripts in CI/CD pipelines are also required. Key Responsibilities: Develop and maintain UI and API automation scripts using C#. Utilize .NET with Playwright for automation tasks whenever applicable. Implement async programming concepts effectively in automation scripts. Follow the software testing life cycle to ensure high-quality software deliverables. Collaborate with development and operations teams to integrate automated tests into CI/CD pipelines. Demonstrate proficiency in Jenkins/TeamCity for continuous integration. Employ version control using GitHub for managing automation scripts. Participate actively in Agile methodology, including Scrum ceremonies. Apply domain knowledge, especially in the logistics domain, to enhance testing strategies. Utilize cloud platforms, preferably GCP, for testing purposes. Conduct API testing using Postman and ensure API endpoints meet functional requirements. Lead the setup and maintenance of automation scripts in CI/CD pipelines. Mentor junior team members and provide guidance on automation best practices. Skills and Qualifications: Bachelor's degree in Computer Science, Engineering, or related field. Minimum 7+ years of experience for a single QA position; 5+ years preferred for a team member position with multiple QAs. Strong experience in building UI and API automation scripts using C#. Preferred prior knowledge of .NET with Playwright. Good understanding of async programming concepts. Sound knowledge of the software testing life cycle. High-level understanding of Jenkins/TeamCity for CI/CD. Proficiency in version control using GitHub. Experience with Agile methodology and participation in Scrum ceremonies. Familiarity with the logistics domain is advantageous. Knowledge of any cloud platform, with a preference for GCP. Proficient in using Postman for API testing. Hands-on experience in setting up automation scripts in CI/CD pipelines. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review RXO's candidate privacy statement here. Show more Show less
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What your day-to-day will look like: Develop and maintain UI and API automation scripts using C#. Utilize .NET with Playwright for automation tasks whenever applicable. Implement async programming concepts effectively in automation scripts. Follow the software testing life cycle to ensure high-quality software deliverables. Collaborate with development and operations teams to integrate automated tests into CI/CD pipelines. Demonstrate proficiency in Jenkins/TeamCity for continuous integration. Employ version control using GitHub for managing automation scripts. Participate actively in Agile methodology, including Scrum ceremonies. Apply domain knowledge, especially in the logistics domain, to enhance testing strategies. Utilize cloud platforms, preferably GCP, for testing purposes. Conduct API testing using Postman and ensure API endpoints meet functional requirements. Lead the setup and maintenance of automation scripts in CI/CD pipelines. Mentor junior team members and provide guidance on automation best practices. What you’ll need to excel: At a minimum, you’ll need: Bachelor’s degree Minimum 3 years of relevant experience as a QA Engineer. Hands-on experience in designing and implementing Selenium-based test automation frameworks. Knowledge in C# coding for Selenium-based test automation frameworks Good understanding of OOPS concepts. Strong hands-on experience with tools like Selenium, QTP, and RFT Experience testing APIs and web services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What your day-to-day will look like: Infrastructure Management: Design, deploy, and manage scalable, highly available, and fault-tolerant systems across GCP and On-Prem Data Centers. Kubernetes Management: Deploy, scale, and manage Kubernetes clusters, ensuring high availability, security, and optimal performance. CI/CD Pipelines: Create and maintain continuous integration and continuous delivery (CI/CD) pipelines using Azure Pipelines. Automation: Develop automation scripts and workflows using Infrastructure-as-Code (IaC) tools such as Terraform or OpenTofu. Monitoring and Observability: Implement monitoring and logging systems to track application and infrastructure performance, identify issues, and troubleshoot them. Collaboration: Work closely with development teams to optimize CI/CD pipelines, automate infrastructure provisioning, and enhance platform observability. Security: Ensure the security of the infrastructure and applications by implementing best practices and compliance standards. What you’ll need to excel: At a minimum, you’ll need: Experience: Minimum of 5-6 years of experience in a DevOps role. Proficiency in Kubernetes, GCP, and Azure Pipelines Strong experience with Infrastructure-as-Code (IaC) tools such as Terraform or Open Tofu. Solid understanding of containerization and orchestration technologies. Soft Skills: Excellent problem-solving skills, strong communication abilities, and a proactive approach to work. It’d be great if you also have: Certifications: Relevant certifications in Kubernetes, GCP, and Azure are a plus. Experience with other cloud platforms like Azure. Familiarity with additional CI/CD tools such as TeamCity, Octopus Deploy or GitHub Actions Knowledge of scripting languages like Python or Bash. Understanding of OOPs concepts in C# or Java In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. What Your Day-to-day Will Look Like Work with stakeholders to gather and understand business requirements for reporting and analytics. Design and develop simple/medium complex data pipelines using Azure Data Factory, Azure Synapse, and other Azure services. Build and maintain simple Power BI dashboards and reports to visualize key business metrics. Perform simple/medium complexity data modelling and transformation using tools like Azure SQL Database, Azure Data Lake, and Databricks. Collaborate with data engineers, business users, and IT teams to ensure seamless data integration and reporting. Document BI processes, data flows, and reporting logic. Fix simple bugs under supervision. Own and resolve simple issues reported in the application. What You’ll Need To Excel At a minimum, you’ll need: Bachelor’s degree in Computer Science, Information Systems, Statistics, or related field. 2+ years of experience in Business Intelligence or Data Analytics roles. Should have good understanding of Power BI and SQL. Hands-on experience with Azure Data Factory and Azure SQL. Ability to perform a range of mainly straightforward assignments in Azure BI and can analyze/develop medium complex issues/scenarios in the technology. Understanding of Microsoft Azure/SSIS ETL/ELT processes, data warehousing, and dimensional modelling. Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement abilities. It’d Be Great If You Also Have Experience with Azure Databricks, and any popular language for advanced analytics. Familiarity with CI/CD pipelines and DevOps practices in BI development. Knowledge of data governance, security, and compliance in cloud environments. Microsoft certifications in Azure or Power BI. Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. ccelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America What Your Day-to-day Will Look Like Design and develop scalable and secure RESTful APIs using Java and Spring Boot. Collaborate with cross-functional teams to understand integration requirements and translate them into technical solutions. Implement data exchange mechanisms between systems, ensuring data integrity and consistency. Optimize API performance and troubleshoot integration issues. Write clean, maintainable, and well-documented code. Conduct unit testing and participate in code reviews. Maintain and enhance existing integration solutions. Ensure compliance with security and data protection standards. Create technical documentation for APIs and integration workflows. What You’ll Need To Excel At a minimum, you’ll need: Bachelor’s degree in Computer Science, Engineering, or related field. 3+ years of experience in Java development, with a focus on backend systems. Strong proficiency in Spring Boot, RESTful APIs, and JSON/XML. Experience with API gateways, authentication protocols (OAuth2), and error handling. Familiarity with system integration patterns (e.g., messaging, ETL, webhooks). Knowledge of Oracle database Experience with version control systems (SVN and Git). Good understanding of CI/CD pipelines and DevOps practices. Excellent problem-solving and communication skills. Knowledge of transportation, logistics planning, scheduling concepts and general transportation management It’d Be Great If You Also Have Understanding and experience with Oracle Weblogic application server. Experience with other popular Java development frameworks Experience with use of various automation tools/plug-ins to boost productivity Experience with Agile development Other useful technologies: Basic Linux proficiency, JavaScript Experience in logistics and/or transportation management, business analysis and customer relations In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. What Your Day-to-day Will Look Like Lead the analysis, design, and implementation of enhancements in OTM 6.4.1 and OTM SaaS 25B environments. Provide hands-on support for production issues, including root cause analysis and resolution. Collaborate with business stakeholders to gather requirements and translate them into functional and technical specifications. Assist in Development and maintenance of integrations between OTM and custom TMS systems using web services, REST/SOAP APIs, and other middleware tools. Configure OTM modules including Order Management, Shipment Planning, Execution, and Freight Settlement. Monitor and optimize system performance, ensuring high availability and reliability. Coordinate with Oracle support for issue resolution and product updates. Document technical solutions, configurations, and support procedures. Mentor junior engineers and provide technical leadership across OTM-related initiatives. What You’ll Need To Excel At a minimum, you’ll need: Bachelor’s degree in computer science, Engineering, or related field. 8+ years of experience in Oracle Transportation Management (OTM), including both on-prem and SaaS versions. Strong understanding of OTM architecture, data model, and configuration. Experience with OTM 6.4.1 and OTM SaaS 25B Proficiency in PL/SQL, XSLT, and OTM automation agents required. Familiarity with Java will be useful. Hands-on experience with integration technologies (REST/SOAP APIs, BPEL, middleware platforms). Ability to troubleshoot complex issues and provide timely resolutions. Strong communication and stakeholder management skills. Experience working in Agile/Scrum environments. Ability to work independently and with minimal guidance. It’d Be Great If You Also Have Experience with custom TMS systems and logistics domain knowledge. Familiarity with Oracle Cloud Infrastructure (OCI). Exposure to DevOps tools and CI/CD pipelines. Certification in Oracle OTM or related technologies. Experience in logistics and/or transportation management, business analysis and customer relations Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What Your Day-to-day Will Look Like: Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges. 50% Diagnosing assessing and resolving problems or issues timely within the established Level of Service. 10% Providing excellent customer service. 15% Handling customer complaints and concerns in a professional manner. 10% Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders. 15% And other tasks as assigned. What You’ll Need To Excel: High school diploma or general education degree (GED) 1-3 years of customer service experience in a call center environment. 1 year of experience in transportation and logistics. Bi-lingual English Basic Computer Skills Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and PowerPoint. Accurately inputs information into and retrieves from the computer. Quickly learns and achieves proficiency in new software applications as needed. It’d be g Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What You’ll Need To Excel: High school diploma or general education degree (GED) 1-3 years of customer service experience in a call center environment. 1 year of experience in transportation and logistics. Bi-lingual English Basic Computer Skills Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and PowerPoint. Accurately inputs information into and retrieves from the computer. Quickly learns and achieves proficiency in new software applications as needed. It’d Be Great If You Also Have: Thorough knowledge of internal company software applications applicable to In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. It’d Be Great If You Also Have: Thorough knowledge of internal company software applications applicable to In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. As the Senior Engineer (Full Stack), Software Engineering, you will be responsible for providing high quality technical solutions and code both for the front-end and the back-end, requiring a big picture visualization of the entire platform, including the design, development and delivery of business technology-enabled applications and shared services. This role drives proficiency within teams, provides resolution to technical issues, assures best practices are followed, and assists management in meeting strategic initiatives while contributing to smooth business operations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join RXO, and we’ll give you the support you need to excel at work and the resources to build a career that will exceed your expectations. What Your Day-to-day Will Look Like Develop web applications (back-end and front-end parts) using Microsoft and open-source stack of technologies, including C#, .NET Core, APIs, AngularJS, Kafka, Couchbase, SQL Server and Elasticsearch Ensure applications operate efficiently, participate in the review and analyses of business requirements, functional specifications, and design documents; participate in project post-mortem facilitation Take initiative in solving complex technical problems and recommend original solutions and design approaches to platform requirements, making decisions between competing solution Available for production application deployment and troubleshooting off hours and/or on an on-call basis What You’ll Need To Excel At a minimum, you’ll need: Bachelor’s degree in Computer Science, Management Information Systems or related technical field or equivalent related work or military experience 4 years of relevant software development experience including creating business applications and within a fast-paced software development environment. Hands on full stack development experience using C#, .NET Core, AngularJS or other frameworks, SQL & No SQL databases (SQL Server & Couchbase preferred), Elastic Search Experience working with API/Microservices and event driven architecture Experience with OAuth and OpenID Connect, experience with authentication and authorization flows Availability to perform 24/7 on-call duties on a rotational basis It’d Be Great If You Also Have Experience working on Docker, Kubernetes, or other container technologies Experience working on Cloud Computing technology (GCP) Proven experience in logistics and/or transportation management, business analysis and customer relations Solid project and time management skills with experience successfully multitasking and managing customer expectations Experience working with nontechnical end users to explain technical concepts In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. What Your Day-to-day Will Look Like Infrastructure Management: Design, deploy, and manage scalable, highly available, and fault-tolerant systems across GCP and On-Prem Data Centers. Kubernetes Management: Deploy, scale, and manage Kubernetes clusters, ensuring high availability, security, and optimal performance. CI/CD Pipelines: Create and maintain continuous integration and continuous delivery (CI/CD) pipelines using Azure Pipelines. Automation: Develop automation scripts and workflows using Infrastructure-as-Code (IaC) tools such as Terraform or OpenTofu. Monitoring and Observability: Implement monitoring and logging systems to track application and infrastructure performance, identify issues, and troubleshoot them. Collaboration: Work closely with development teams to optimize CI/CD pipelines, automate infrastructure provisioning, and enhance platform observability. Security: Ensure the security of the infrastructure and applications by implementing best practices and compliance standards. What You’ll Need To Excel At a minimum, you’ll need: Experience: Minimum of 5-8 years of experience in a DevOps role, Azure DevOps. Proficiency in Kubernetes, GCP, and Azure Pipelines Strong experience with Infrastructure-as-Code (IaC) tools such as Terraform or Open Tofu. Solid understanding of containerization and orchestration technologies. Soft Skills: Excellent problem-solving skills, strong communication abilities, and a proactive approach to work. It’d Be Great If You Also Have Certifications: Relevant certifications in Kubernetes, GCP, and Azure are a plus. Experience with other cloud platforms like Azure. Familiarity with additional CI/CD tools such as TeamCity, Octopus Deploy or GitHub Actions Knowledge of scripting languages like Python or Bash. Understanding of OOPs concepts in C# or Java In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
As a leading provider of transportation solutions, RXO is at the forefront of revolutionizing the industry with cutting-edge technology and a massive network. We are committed to finding solutions for every challenge and creating more efficient ways for shippers and carriers to transport goods across North America. **Role Overview:** - Providing assistance by telephone to customers and business partners regarding product deliveries, returns, and exchanges (50% of your day) - Diagnosing, assessing, and resolving problems or issues within established Level of Service (10%) - Delivering excellent customer service (15%) - Handling customer complaints and concerns professionally (10%) - Communicating with customers to advise on shipment delays and necessary order information (15%) - Completion of other assigned tasks **Key Responsibilities:** - High school diploma or general education degree (GED) required - 1-3 years of customer service experience in a call center environment - 1 year of experience in transportation and logistics - Bi-lingual in English - Basic Computer Skills - Proficiency in Windows applications and Microsoft Office programs such as MS Word, Excel, and PowerPoint - Accurate data entry and retrieval from computer systems - Ability to quickly learn and achieve proficiency in new software applications as needed **Qualifications Required:** - Thorough knowledge of internal company software applications applicable to the role At RXO, you will be part of a passionate team driven by fast-paced innovation and the commitment to delivering for customers. Our company offers continuous opportunities for career advancement, regardless of your background. If you are ambitious and seeking a place to grow, we invite you to join us. **Additional Details:** RXO's culture thrives on inclusivity, collaboration, and excellence. We value diverse perspectives, prioritize safety, and foster strong relationships to achieve great things together. If you resonate with our values and are ready to accelerate your career in the transportation industry, explore the rewarding opportunities that RXO has to offer.,
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. Description: At RXO, we are constantly looking for ways to improve, enhance and adapt in ever-changing marketplace. As support engineer, you will be responsible for supporting business critical application. What Your Day-to-day Will Look Like : Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call What You’ll Need To Excel: At a minimum, you’ll need : Bachelor’s degree in computer science or IT 2+ years of experience in IT / Application support of enterprise application having complex integrations Good knowledge in SQL queries Basic knowledge in any of the scripting language Working experience in monitoring tools. Excellent customer service skills Basic knowledge of application development Excellent probing and troubleshooting skills Ability to identify, adapt, and apply approaches in problem solving Good knowledge in ServiceNow Ready to work in shifts, 365 days’ work environment Excellent written and verbal communication skills Team player with solution-oriented attitude Should be able to deliver assigned tasks with required quality standards within the defined timeline. Eager to learn new technology. Analytical mindset to solve Technology issue. Exposure to IT issue understanding and resolution. It’d Be Great If You Also Have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. It’d Be Great If You Also Have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. Description: At RXO, we are constantly looking for ways to improve, enhance and adapt in ever-changing marketplace. As support engineer, you will be responsible for supporting business critical application. What your day-to-day will look like : Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call What you’ll need to excel: At a minimum, you’ll need : Bachelor’s degree in computer science or IT 2+ years of experience in IT / Application support of enterprise application having complex integrations Good knowledge in SQL queries Basic knowledge in any of the scripting language Working experience in monitoring tools. Excellent customer service skills Basic knowledge of application development Excellent probing and troubleshooting skills Ability to identify, adapt, and apply approaches in problem solving Good knowledge in ServiceNow Ready to work in shifts, 365 days’ work environment Excellent written and verbal communication skills Team player with solution-oriented attitude Should be able to deliver assigned tasks with required quality standards within the defined timeline. Eager to learn new technology. Analytical mindset to solve Technology issue. Exposure to IT issue understanding and resolution. It’d be great if you also have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. Description: At RXO, we are constantly looking for ways to improve, enhance and adapt in ever-changing marketplace. As support engineer, you will be responsible for supporting business critical application. What your day-to-day will look like : Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call What you’ll need to excel: At a minimum, you’ll need : Bachelor’s degree in computer science or IT 2+ years of experience in IT / Application support of enterprise application having complex integrations Good knowledge in SQL queries Basic knowledge in any of the scripting language Working experience in monitoring tools. Excellent customer service skills Basic knowledge of application development Excellent probing and troubleshooting skills Ability to identify, adapt, and apply approaches in problem solving Good knowledge in ServiceNow Ready to work in shifts, 365 days’ work environment Excellent written and verbal communication skills Team player with solution-oriented attitude Should be able to deliver assigned tasks with required quality standards within the defined timeline. Eager to learn new technology. Analytical mindset to solve Technology issue. Exposure to IT issue understanding and resolution. It’d be great if you also have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.