Posted:1 week ago|
Platform:
Work from Office
Full Time
GlobalLogic is looking for a diligent and customer-centric Customer Support Engineer with skills in Automation Cloud, SharePoint (on-premises and online), PowerShell, and related Microsoft technologies. This position involves troubleshooting, resolving, and assisting customers with technical issues related to process automation, SharePoint infrastructure, and platform integrations.
Join our customer support team to ensure a positive customer experience through timely, accurate technical support.
• Hands-on experience with SharePoint On-Prem and Online and PowerShell scripting
• Experienced in SQL Server and SSMS• Strong understanding of SharePoint architecture, permissions, and storage management• Ability to analyze logs (ULS, event viewer) and debug workflow or platform issues• Experience managing customer inquiries and technical blocking issues with clarity and integrity• Strong documentation and communication skills
• Provide Tier 1 and Tier 2 technical support for Automation Cloud workflows, SharePoint environments, and automation tools
• SharePoint On-Premises (2010, 2013, 2016, 2019, SPSE)• SharePoint Online (Microsoft 365)• Investigate and resolve issues using ULS logs, browser developer tools, and platform diagnostics• Support SharePoint migrations and offer advice on standard processes to customers• Use PowerShell scripts to collect data, automate resolution steps, or perform administrative tasks• Leverage SQL Server Management Studio (SSMS) to query and review workflow-related data where applicable• Guide customers in configuring list templates, site collections, and permissions in SharePoint Online• Assist users with Power Automate flows and integration scenarios with SharePoint• Collaborate with internal blocking issue teams, product teams, and engineers to resolve complex issues• Document issue resolutions and build knowledge base articles to improve customer self-service• Communicate effectively with customers via email, ticketing systems, and remote sessions
Globallogic
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