Engineer, Product Support

As a Technical Support Engineer specializing in K2 Management and business process automation, your role at GlobalLogic will involve the following responsibilities: Role Overview: - Utilize your 3+ years of experience to design, build, and deploy business process automation solutions - Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claims-based Authentication - Integrate K2 workflows with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms - Monitor and optimize workflow performance, troubleshoot runtime and deployment issues - Apply Fix Packs and Service Updates to maintain and upgrade K2 environments - Participate in User Acceptance Testing (UAT), production support, and post-deployment troubleshooting - Collaborate with internal engineering and product teams on complex escalations - Document resolutions and contribute to internal knowledge bases and customer-facing articles - Communicate professionally with customers through email, ticketing systems, and remote support sessions Key Responsibilities: - 3+ years in a technical support role, ideally supporting enterprise customers - In-depth knowledge of Identity Synchronization, Roles, Security Labels, and Claims-based Authentication in K2 - Solid understanding of REST and SOAP integration techniques - Experience working with Networking, Active Directory, and SQL Server - Strong problem-solving skills and ability to work independently or as part of a team - Strong written and verbal communication skills, with a customer-first mindset - Ability to manage multiple cases simultaneously with attention to detail and urgency - Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo) - Must be willing to work from the office & in rotational shifts (5 Working Days & 2 Week Offs) - Must be ready to join immediately Qualifications Required: - Graduation degree with Provisional Certificate & Consolidated Marks Memo - Willingness to work from the office and in rotational shifts - Immediate availability for joining At GlobalLogic, you will find a culture of caring that prioritizes people first. You'll experience an inclusive culture of acceptance and belonging, with opportunities for continuous learning and development. You'll work on interesting and meaningful projects that have a real impact, all within a high-trust organization that values integrity and trust. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for collaborating with clients to transform businesses and redefine industries through intelligent products, platforms, and services. Join us and be a part of creating innovative and impactful solutions that shape the world today.,