Job
Description
As a Technical Support Engineer at GlobalLogic, your role will involve specializing in K2 Management and business process automation. You should have hands-on expertise in Active Directory, networking, SQL, and integrating solutions across Microsoft platforms. Here are the key responsibilities you will be expected to fulfill: - Design, build, and deploy business process automation solutions - Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claims-based Authentication - Integrate K2 workflows with external systems like SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms - Utilize tools such as SmartObject Service Tester and K2 Management for testing, diagnostics, and configuration - Monitor and optimize workflow performance, troubleshoot runtime and deployment issues - Apply Fix Packs and Service Updates to maintain and upgrade K2 environments - Participate in User Acceptance Testing (UAT), production support, and post-deployment troubleshooting - Collaborate with internal engineering and product teams on complex escalations - Document resolutions, contribute to internal knowledge bases, and customer-facing articles - Communicate professionally with customers through email, ticketing systems, and remote support sessions Qualifications required for this role include: - 3+ years of experience in a technical support role, ideally supporting enterprise customers - In-depth knowledge of Identity Synchronization, Roles, Security Labels, and Claims-based Authentication in K2 - Solid understanding of REST and SOAP integration techniques - Experience working with Networking, Active Directory, and SQL Server - Strong problem-solving skills, ability to work independently or as part of a team - Strong written and verbal communication skills with a customer-first mindset - Ability to manage multiple cases simultaneously with attention to detail and urgency - Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo) - Must be willing to work from office and in rotational shifts (5 Working Days & 2 Week Offs) - Must be ready to join immediately GlobalLogic offers a culture of caring, learning and development opportunities, interesting and meaningful work, balance and flexibility, and a high-trust organization. As part of the GlobalLogic team, you will have the chance to work on impactful projects, grow professionally, and be part of a trusted digital engineering partner to leading companies worldwide. As a Technical Support Engineer at GlobalLogic, your role will involve specializing in K2 Management and business process automation. You should have hands-on expertise in Active Directory, networking, SQL, and integrating solutions across Microsoft platforms. Here are the key responsibilities you will be expected to fulfill: - Design, build, and deploy business process automation solutions - Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claims-based Authentication - Integrate K2 workflows with external systems like SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms - Utilize tools such as SmartObject Service Tester and K2 Management for testing, diagnostics, and configuration - Monitor and optimize workflow performance, troubleshoot runtime and deployment issues - Apply Fix Packs and Service Updates to maintain and upgrade K2 environments - Participate in User Acceptance Testing (UAT), production support, and post-deployment troubleshooting - Collaborate with internal engineering and product teams on complex escalations - Document resolutions, contribute to internal knowledge bases, and customer-facing articles - Communicate professionally with customers through email, ticketing systems, and remote support sessions Qualifications required for this role include: - 3+ years of experience in a technical support role, ideally supporting enterprise customers - In-depth knowledge of Identity Synchronization, Roles, Security Labels, and Claims-based Authentication in K2 - Solid understanding of REST and SOAP integration techniques - Experience working with Networking, Active Directory, and SQL Server - Strong problem-solving skills, ability to work independently or as part of a team - Strong written and verbal communication skills with a customer-first mindset - Ability to manage multiple cases simultaneously with attention to detail and urgency - Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo) - Must be willing to work from office and in rotational shifts (5 Working Days & 2 Week Offs) - Must be ready to join immediately GlobalLogic offers a culture of caring, learning and development opportunities, interesting and meaningful work, balance and flexibility, and a high-trust organization. As part of the GlobalLogic team, you will have the chance to work on impactful projects, grow professio
