Overview & Responsibilities
PURPOSE OF THE JOB
Under the direction of the Field Service Manager provide: after-sales service and supervise installation, commissioning and startup of control systems designed and engineered by Elliott, Ebara, Trisen, Triconex and 3rd party suppliers at the Customers’ site.Troubleshoot, update and modify control system equipment’s and applications.Provide technical support in data collection and overhaulingBACKGROUND And EXPERIENCE
Electronics or Instrumentation Engineering Degree or Bachelor with at least 7-10 years of experience in the field of Turbomachinery and/or Process Control. Strong background in Control systems related to compressor and steam turbine applications is preferred. Knowledge of Compressor Antisurge Performance Control Hard- and Software and Steam Turbine Governor and Overspeed systems is required. Previous experience in installation, commissioning and startup of PLC systems like Allen Bradley, Siemens S7 and such other systems is required. Good English is mandatory, multilingual is a plus. Flexibility to cope with different kind of Customers, Countries, Cultures and Problems is required with a strong capacity to work under pressure. Capable to work and live in camps, on platforms and in non-industrialized countries. Tropical and Arctic fitness is mandatory.NATURE OF THE JOB
Principal activities of this job is commissioning and start up of compressors, steam turbines and unit control panels, analyzing customer’s problems, collecting and recording product and technical information on each assignment, and directing the assigned customer or Elliott sub-contractor personnel, in installation, commissioning, start-up, repair or maintenance of customer’s equipment.Although some activities are covered by policy, precedent, or standard procedures, most of the work has to be programmed and supervised by the controls engineer based on actual site requirements.Advises customer on operating and maintenance procedures, recommends proper parts stocking and overhaul programs to minimize equipment downtime.Assists in performance testing/evaluation.Contact With Others
Internal contacts: Internal contacts are normally with field service office only (Field Service Manager, Project Manager ,Service Engineer). Occasionally also with Technical Services and Controls Engineering Department. External contacts: Customers, Vendors, Sub-contractors, Sales Representatives/Agents. Internal and external ISO & HSE auditors. Acts as sole company representative while at site. Regional Section (in addition to above): Travel requirements are 100%, if not stated differently in the employment letter. NAO: another external contact is the Union.SUPERVISION
Supervises customer personnel (rather in an advisory than in a direct supervisory capacity), Field Service Representatives and hired labor by customer contractorSpecific Job Responsibilities/Competencies.
Handle installation, commissioning, startup and troubleshoot of Elliott supplied Control Systems at major Chemical, Petrochemical and Oil & Gas installations worldwide. Controlled equipment include Steam Turbines and Centrifugal or Axial compressors ranged 1-100 MW.Conduct investigations of product trouble including performance problems and takes corrective action as directed by the Field Service Manager/Field Service Engineer IV-V/ Project Manager. May exercise independent judgement and corrective action plan depending on the nature of the trouble and availability of communication lines.Supervises customer personnel, hired labor and Field Service Representative in the installation, repair or maintenance of equipment.Participates in the training of customer’s and own personnel.Makes customer courtesy calls to check inventories and promote Elliott service products, inspect new shipments, and sell service in conjunction with Sales Engineer.Keeps Field Service Manager/Field Service Engineers IV-V promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.Keeps installation backcharges from customers and/or contractors on a minimum through good judgement and prompt action.Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.Makes required service reports promptly and completely noting particular instances with dates and names of persons connected with these events.Promotes customer good will through effective communication and cooperation with customer’s personnel.Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.Adheres to instructions and guidelines as described in the quality and EHS management systems.To learn more about our Job Applicant Privacy Notice, please click here.
