Engineer - IT Support

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

• Technical Support:

  Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments.

• Account & Access Management:

  Manage user accounts, permissions, and access controls across different applications.

• Google Workspace Management:

  Support and manage Google Workspace, including handling users, groups, and distribution lists.

• Issue Management:

  Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.

• Remote Support:

  Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).

• SOP Compliance:

  Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.

• Shift Work:

  Be available for 24x7 rotational shifts to support round-the-clock IT operations.

• Collaboration & Communication:

  Maintain effective communication with team members and stakeholders, offering excellent customer service.

Requirements

• Hands-on experience with both Windows and Mac OS environments.
• Strong multitasking abilities, capable of managing several issues simultaneously.
• Good interpersonal skills and strong written and verbal communication abilities.
• Ability to work in a 24x7 support environment.
• Willingness to learn and develop technical skills.

Benefits

• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)