Engineer III, Recovery Services Operations

The Role:

An Engineer III, Recovery Services Operations plays a key role in supporting and maintaining recovery systems and services critical to our customer s business continuity. This position will monitor, troubleshoot, and improve recovery infrastructure and processes to ensure reliable and efficient restoration in the event of disruptions. The incumbent will also collaborate with other internal teams to execute recovery procedures efficiently.

Responsibilities:

• Execute complex customer-specific recovery procedures in assigned recovery technology focus area(s) to provision hardware, install OS, configure servers, and restore operating systems, applications, and data.
• Manage work queue to complete all assigned tickets and related activities, providing clear and concise updates in ticketing system accurately and on time.
• Identify, troubleshoot and resolve complex issues on applicable platform(s) in a timely manner, serving as a mentor for Engineer I and II teammates.
• Work with other internal stakeholders to help drive overall infrastructure design and strategy & identify infrastructure bottlenecks that potentially impact backup restores.
• Identify mechanisms to improve operational efficiency.
• Review technical recovery procedures for clarity and accuracy prior to recovery or test event.
• Ensure SOP s and Knowledge Base are created, updated and maintained for assigned recovery technology focus area(s).
• Lead pre-test calls, capture all the dependencies of the platform, and ensure servers or applications are adequately prepared for upcoming tests.
• Identify and follow the escalation procedure.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned.

Requirements:

• Bachelor s or University degree in Engineering, Computer Science, Information Technology, or related field of study or equivalent years of work experience required.
• 7+ years of technical recovery technology experience in a role involving direct customer contact.
• Proven experience managing and maintaining Windows Server 2012/2016/2019/2022/2025 environments.
• Skilled in Active Directory, Group Policy, DNS, DHCP, WSUS, and Windows Failover Clustering.
• Strong knowledge of patch management, OS hardening, and performance optimization.
• Proficient in VM provisioning, host and cluster management, vMotion, Storage vMotion, and DRS/HA configurations.
• Familiarity with cloud migration projects, hybrid infrastructure models, and automation tools like PowerShell or Terraform.
• Deep troubleshooting knowledge in at least 1 OS (MS-Windows / Unix) and Cloud platforms.
• Operational experience with Storage Area Networks (SAN), and Fiber Channel technology, Network Attached Storage (NAS) or external disk storage arrays preferred.
• Deep expertise of TCP/IP and network technologies and ability to effectively use diagnostic tools as required.
• Previous experience with disaster recovery exercises required.
• Must be able to quickly adapt and learn new processes and technologies, possess expertise in two or more recovery technologies, and work towards multi-skilling.
• Willingness to accommodate additional hours or varying shift types as necessary based on the company s 24 x 7 global operating model.
• Excellent interpersonal, written, and verbal communication skills.
• Must be legally eligible to work in an assigned country without visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits:

• Healthcare Insurance Plan
• Life Insurance
• Paid Vacation & Holidays
• India Pension Scheme