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Engineer

Engineer

Ericsson

0 years

0 Lacs

noida uttar pradesh india

Posted:8 hours ago| Platform:

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Skills Required

monitoring management architecture linux sql azure support communication billing accounting verification data networks drive

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

Hands-on in Monitoring environment.Supervise and manage all L1 operations.Incident Change and Problem management co-ordination.Carry out quality L1 procedures and practicesManage all incidents raised through the ticketing tool or on customer request.Document new resolutions identified in terms of knowledge base articles.Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.Contribute & Participate for the overall improvement of the process.Familiar with Ericsson Catalog manager , Ericsson order care and Digital experience platform Architecture and alertsKnowledge of Linux systems, SQL and Azure cloud will be a plusUnderstanding of basic level of networking.

Roles & Responsibilities:

Document all Incidents & Orders in the Ticketing System with all the required information.Ensure that all details required for the ticket are updated with the equipment information and details of the issue are documented in the Ticketing system.Work with the third-party vendors to ensure that the issues are fixed within the stipulated SLA and minimum downtime.Provide accurate information to the customer about the equipment that requires break fix, what are the actions taken and what is the next action plan if the issue has not been resolved.Ensure that the escalations are routed to the correct responsible party without any delays.Document internal proceduresConnect with the Quality team for regular feedback sessions and to work on continuous improvement plans.Co-ordinate with team members in identifying new solutions for existing and unresolved issues.Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholdersReport all issues that needs attention from the Ticketing system to the SME.Willing to work in shifts in a 24/7 support team.

Skills you bring:

Essential good verbal and written communication SkillsLinux, SQL & Azure cloud knowledgeKnowledge in networkingMust be proficient in basic quantitative aptitude.Understanding the customer ask and devise simple solution.Responsible for billing, accounting, and verification of services.To maintain the data of active and inactive customers in live env.Good / Excellent knowledge in Networks & Connectivity.Telephone Communication SkillsDeveloping and Practicing Assertiveness in Customer deliveryTeam Building Practices, Principles, and IssuesTools, Problem Solving, and ProcessesStaying Current in the IndustryTools and Technologies for the Support Centre.Understanding Computer Telephony IntegrationSupport Processes and Process Integration.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

774001

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