Engineer - Customer Service

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you.  Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

Role Overview:

We are looking for an Engineer - Customer Service to join our team in Gurgaon.

Responsibilities:

• Perform on-site installations, repairs, and maintenance of equipment/products
• Troubleshoot and resolve technical issues
• Ensure timely and quality service delivery
• Provide phone and email support to customers

• Assist in resolving technical queries and issues
• Maintain accurate records of service activities
• Update customer databases and documentation
• Build and maintain strong customer relationships
• Identify opportunities to upsell or cross-sell services
• Work with other service engineers and teams to share knowledge and best practices

Requirements:

• Technical knowledge of equipment/products

• Knowledge on Project Management & Service Management
• Troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Time management and organizational skills
• Relevant industry certifications or training
• Bachelor's degree / Diploma in a related field (e.g., Electronics, Electrical, Mechanical, Instrumental or Mechatronics engineering technology)
• Minimum 2-5 years of experience in a service engineering role
• Proven track record of success in service delivery and technical support
• Ready to travel across India (for field service roles)
• Ability to lift and carry equipment (as required)
• Flexibility to work varied shifts, including weekends and holidays (as required)
• Dynamic to learn new things
• Disciplined with good inter-personal skills,
• Team player and self-driven
• Result oriented.
• Positive Approach

About us

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.