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Octillion Power Systems
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Engineer - Customer Quality

Engineer - Customer Quality

Octillion Power Systems

4 - 7 years

|

1 - 5 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

customer quality customer audits handling customer queries solving queries customer complaints customer satisfaction complaint handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

Customer Quality:

Investigate and Analyze customer quality issues, non-conformances, and product/service failures to determine root causes.
Coordinate with cross-functional teams, including engineering, manufacturing, and quality assurance, to develop and implement corrective and preventive actions.
Monitor and track the progress of corrective actions to ensure timely resolution and customer satisfaction.
Build and maintain strong relationships with key customers, acting as the primary point of contact for quality-related matters.
Conduct regular meetings and reviews with customers to address concerns, provide updates on corrective actions, and gather feedback on product/service quality.

Requirements:

Strong communication and interpersonal skills.
Strong analytical and problem-solving skills.
Should have knowledge of 5S, Kanban, Poka-Yoke.
Additional certification in Quality Assurance is a plus.

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Octillion Power Systems

Appliances, Electrical, and Electronics Manufacturing

Richmond California

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