Engineer - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsExpertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities.Level 2 Technical support / training to clients for resolving most critical technical issues Identifying performances bottlenecks and take adequate measures to rectify faults on huge environment.OS Patch management of servers based on defined timelines.Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined.Process all Service requests via Change Management process.Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.Coordinate cross department communications when required to assist in resolution of IncidentsDemonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization.

DesiredSkills

As a UNIX Administrator the skillsand qualifications will ideally include;Sound experience in Redhat, CentOS and Ubuntu Linux LVM, NFS, OS Cluster conceptsAbility to work under pressure and meet tight deadlines is requiredDepth knowledge in ITIL Process (Incident, Change, Problem Management etc).Administering Linux Server High Availability and Disaster Recovery strategiesSubmitting timely RCA report to the managementShould possess analytical, technical and problem-solving skills.Sound knowledge on automation using Ansible, bash script, etcTechnical understanding of Hardware, Server Operating system and Networking.

Required

Excellent written and verbal communication skills are requiredVery good time management skills are required.Communicates tactfully and effectively both verbally and in writing to customers.Flexibility and adaptability to new technologies as per the business demands.