End User Support Technician

Job Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What you will do Contribute with Technical Support to walk up customers at a TechBar. Level 2 support of conference room technology (Audio/Visual kits). Deliver new new equipment (laptops & accessories) within agreed service levels. Proactively identify and complete projects that add value to the department and/or our customers. Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc) What Experience You Need 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents Associate's degree in a relevant field or equivalent experience Experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software. Demonstrates the potential to mentor junior team members Cloud Certification Strongly Preferred What could set you apart An ability to demonstrate successful performance of our Success Profile skills, including: Collaboration - Able to collaborate with team members and other departments Computer and Software Skills - Able to prepare training on daily scope tasks Customer Technical Support - Able to cross-train coworkers on daily tasks Initiative - Identifies common technical issues and takes appropriate action to collaborate with team members. Technical Advising and Consulting - Able to complete technical tasks self-directed with guidance from senior team members Troubleshooting - Ability to identify and resolve advanced sitewide incidents We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.