Employee Data Analyst

The Employee Data Analyst is a member of the Global Operations Centre (GOC)- Workday team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to the Supervisor GOC Workday and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities:

The responsibilities of the Employee Data Analyst include but are not limited to the following:Data Management for all forms of Employee dataProcess Manager Self-Service (MSS) for all kinds of transactions on WorkdayAudit Global work authorisation (GWA) for new hires and international transfersCase management - case triaging, adhering to TAT, meet CSAT expectationsContract management and Background Investigation Process managementIdentify and Perform data audits to ensure meeting clean data requirementsCreate and analyse various HR reports and monthly, quarterly dashboardsSupport our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employeesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees and ManagersAct as point of contact and subject matter expert(SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions. Support team members as part of SME roleProactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experienceParticipate in testing(UAT) and implementing system upgrades and rollout of new featuresOwn data integrity of all employee change transactions by following the outlined peer review/audit processEnsure compliance with audit requirements by completing work correctly and timelyProvide superior customer service to employees using our customer service portal by resolving Tier 2 queriesLiaise effectively and collaboratively with stakeholders and other support teams to resolve issuesParticipation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outsWork collaboratively across a global team to continuous improvementBring process optimisation ideas to meet our efficiency goalsProcess transition from COEs and Regional teams to GOC Required skills/experience:

5-6 years work experience in an HR Data Management or HR operations roleExperience with Workday and global HR SystemsMust have strong understanding of data integrity and data privacy requirementsExcellent verbal and written communication skills: concise, articulate, and confidentWork effectively in a team environmentIntermediate to Advanced knowledge of ExcelProven ability to diagnose a problem, informed by data and lead correction effortsProven project management skillsExceptional customer service orientationAbility to prioritise competing priorities in a high-paced work environmentDrives results and is solutions-orientedAbility to maintain confidentiality in all aspects of job responsibilitiesExceptional time management, organisational, prioritisation and follow-up skills Requirements For Success:

1. Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity2. Communication: Possess excellent presentation skills and comfort presenting to upper management3. Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment4. Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines5. Detail Oriented: Focus on data accuracy and system integrity6. Trust: Demonstrated ability to handle highly sensitive data