Emerging Markets Order Management - Assistant Manager

OVERALL, JOB RESPONSIBILITIES:

• Own the Servicing of orders for regional Sales Teams in the defined customer service framework for timely issue resolution
• Validate demand over the horizon, assigns prioritization to demand/orders/customers
• Validates the demand with POs available, LCs required, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation and any other Customer Specific requirement to ensure that the plan is achieved.
• Analyse the order status in our systems
• Gather information on scheduling, material receipt and dispatch schedule
• Highlight any potential issues which might affect defined timelines
• Take end to end ownership of the assigned order for the regio
• Driving all documentation related to shipments with CFT teams.
• Drives the Shipment planning with Logistics teams and mitigates risks/ delays proactively to incur no demurrage/ penalties on shipments.
• Attend all relevant meetings to get data and information on all open orders for the region and their status updates
• Identify issues (e.g. artwork approval, batch size, minimum order quantity etc.) which are to resolved/ approved/ exempt by the sales teams.
• Arrange cross functional meetings to resolve bottleneck related to priority orders in order to ensure OTIF is met.
• Gather feedback from timely resolution of issues with concerned stakeholders
• Identify all outstanding/ open orders for defined priority customers
• Analyze issues which need immediate escalations to cross functional teams for timely resolutions
• Prioritize orders / customers basis defined parameters
• Identify key stakeholders who need to be engaged to resolve outstanding issues
• Provide the Head of Emerging Market SCM, with detailed analysis on all outstanding orders that are to be discussed in the meetings

Supply Chain Technology and Automation:

• Identifies opportunities for implementing IT & Automation in Order Management processes improving Supply Chain visibility
• Drives the implementation and rollout cycle for all IT & Technology Automations within SCM jointly with IT.

Knowledge and Skills:

• Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI)
• Good understanding with experience of Supply Chain essential, preferably Pharma
• Ability to identify areas for improvement and propose innovative solutions.
• SAP Knowledge Essential
• Strong analytical and problem-solving skills; Attention to detail
• Effective communication skills
• Decision making, ability to prioritize on a dynamic basis
• Negotiation skills / Conflict resolution
• Ability to manage multiple stakeholders
• Ability to understand and work around constraints
• Plant PPIC concepts clarity, prior experience essential
• Excellent time management skills and ability to meet tight deadlines
• Excellent customer service skills
• Excellent oral and written communication skills