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2.0 - 4.0 years
7 - 9 Lacs
Hyderābād
On-site
General information Country India State Telangana City Hyderabad Job ID 44973 Department Development Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Business Analyst (BA) will play a crucial role in making data-driven decisions by analyzing business operations and processes to identify areas for improvement and efficiency. The BA will gather, analyze, and document requirements, working closely with stakeholders and technical teams to bridge the gap between business needs and solutions. This role will support the Cloud Tools & Services team at Infor, specifically focusing on the Martian Cloud suite of tools (Tharsis and Phobos), Regency (an API for AWS Account provisioning and management), and Monocle (our observability platform). Essential Duties : Requirement Elicitation and Documentation: Gather and document detailed business requirements through interviews, workshops, and surveys. Analyze and model current business processes to identify inefficiencies and propose improvements. Data Analysis and Reporting: Perform data analysis to support decision-making and develop dashboards to monitor key performance indicators (KPIs). Solution Design and Validation: Collaborate with technical teams to design and validate solutions that meet business needs and conduct user acceptance testing (UAT). Stakeholder Management: Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment. Project Support: Assist in project planning, execution, and monitoring, providing support during implementation and troubleshooting. Tool and Platform Expertise: Develop expertise in the Martian Cloud suite of tools (Tharsis and Phobos), Regency, and Monocle, and support stakeholders in their use. Basic Qualifications : Bachelor’s degree in Business Administration, Information Technology, or a related field. 2 – 4 years of experience as Business analyst Proven experience as a Business Analyst or in a similar role. Strong analytical skills with the ability to interpret complex data and provide actionable insights. Proficiency in data analysis tools and techniques. Excellent communication and interpersonal skills. Ability to document and communicate requirements clearly and concisely. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Qualifications : Experience with cloud technologies, particularly AWS. Familiarity with the Continuous Integration and Continuous Deployment tools, Infrastructure as Code, and Observability tools (Logs, Metrics, and Traces). Proficiency in project management methodologies. Knowledge of API management and observability platforms. Experience in conducting user acceptance testing (UAT). Ability to adapt to changing priorities and manage multiple tasks simultaneously. Certification in Business Analysis (e.g., CBAP, CCBA) or related fields. About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
Posted 17 hours ago
5.0 - 8.0 years
4 - 9 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 17 hours ago
0 years
2 - 3 Lacs
Hyderābād
On-site
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 17 hours ago
8.0 - 10.0 years
2 - 3 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ͏ KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ͏ ͏ ͏ Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 17 hours ago
8.0 - 10.0 years
4 - 10 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do Delivery Management Ensure seamless delivery of the projects Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms Ensure expected ramp down (ERD) compliance as committed in MSA Client Relationship Management Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account Design and monitor project performance dashboards/ reports with the clients periodically Delivery governance across the project Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan Review and monitor revenue allocations/ realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ Operational Excellence Automation Focus Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project Innovation Focus Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working Drive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account Deploy the Wipro's knowledge management portal across the account and monitor & track trainings Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliver the project Spearhead quarterly demand forecasting and resource planning aligned to project requirements Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements Drive 100% compliance on trainings and upskilling requirements Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain Drive towards 100% mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: IT Operations Management. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 17 hours ago
0 years
2 - 3 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Info. Systems(Car support). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 17 hours ago
1.0 years
0 Lacs
Hyderābād
On-site
What this Job Entails [Summary]: This role is central to ensuring the efficient and accurate financial operations of our client's telecommunications services. The primary responsibility involves processing a high volume of invoices from a diverse array of telecommunication service suppliers. This requires a sharp eye for detail and a commitment to speed and accuracy to ensure all financial obligations are met precisely and promptly. A critical component of this position is maintaining the robust data integrity of the client's telecommunication platform. This isn't just about data entry; it's about safeguarding the foundation for accurate expense reporting and comprehensive auditing. By ensuring the reliability of this data, the Analyst directly supports informed decision-making and financial transparency across the organization. Your Roles and Responsibilities: Ensure all invoices are reviewed for accuracy and approved for payment within established service level agreements. Identify funding gaps to ensure adequate funding exists in support of on time payments. Initiate cost savings claims with suppliers when amounts billed deviate from contractual pricing. Proactively identifying and escalating discrepancies between invoices, purchase orders, and contractual rates. Maintain data integrity of vendor charges within the TEM database. Collaborate with cross-functional teams to support data quality throughout the process. Assist in managing internal relationships to ensure timely payment, resolution of billing questions/issues and disputes. Proactively identifying opportunities to streamline processes, enhance efficiency, and reduce manual effort. Required Qualifications/Skills: A Bachelor's degree (finance/accounting/other business discipline preferred) 1+ years experience with payment systems in large multinational companies including accounts payable operations, invoicing procedures, payment terms and accounting techniques Experience with systems like SAP, Oracle, preferred Excellent oral/written communication, interpersonal, and analytical skills Experience interacting with multiple levels within a company Able to work successfully both individually as well as to contribute as a team player Advanced level spreadsheets and basic data analytics Outstanding organizational, prioritization, and multitasking skills Attention to detail and a sense of urgency Ability to meet deadlines on a consistent basis An understanding of technical concepts related to data center operations and/or network backbone operations preferred Telecom experience preferred Self starter with ability to accept responsibility for projects and see them through to completion.
Posted 17 hours ago
1.0 years
5 - 7 Lacs
Hyderābād
Remote
ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence. In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review and updating of member data in near real-time in order to provide ongoing data integrity and accurate risk management. This continuous CDD model involves dynamic monitoring of changes to member profiles by reviewing 'triggers' or 'alerts' that need verifying or updating due to discrepancies in the member profile based on numerous data sources. These triggers may be initiated by suspicious behaviour, a new entity designation, or a member amending identifying information. Through cross-platform research (e.g. Company's House, social media footprint, and transaction analysis), you'll complete a multitude of member-specific KYX-related analysis, perform Periodic and trigger alert reviews, wrongful type of entities reviews, nature of business analysis, along with close cooperation with different departments of the business. ABOUT THE ROLE Full account reviews (periodic and event-driven) Performing transactional reviews Maintaining the most up-to-date information for all existing members Communicating with members (written communication only) Operating with diverse data and documentation as part of the company's CDD and EDD processes Identifying areas of improvement that can result in an increase of efficiency and better member experience WHAT WE ARE LOOKING FOR You are good in taking initiative and be naturally inquisitive about KYX principles and processes You have 1+ year's work experience working in KYC/compliance, preferably in a highly regulated environment You have a clear understanding and application of the UK regulatory landscape You have strong understanding and experience of CDD and EDD processes You have similar work experience, preferably in the financial services You have previous experience working on Google sheets You have an analytical mind–able to digest large data sets and spot patterns and trends with ease You have exceptional English communication skills – written and verbal You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles WHAT YOU WILL GET IN RETURN Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .
Posted 17 hours ago
7.0 years
0 - 0 Lacs
Delhi
On-site
Job Descripton :- Job Title: Head Bakery Chef – Singlas Retail Pvt. Ltd. Location: Dwarka Sector -9 New Delhi Reporting To: Directors Employment Type: Full-time Experience Required: 7+ years in bakery/patisserie, with at least 2 years in a leadership role Role Overview The Head Bakery Chef will be the creative and operational leader of our bakery kitchen. You will oversee the entire culinary process—from recipe development and ingredient sourcing to live baking and team management. You will play a key role in shaping our menu, setting quality standards, and delivering a memorable, sensory-rich experience to every customer. Key Responsibilities 1. Culinary Leadership Design and develop a dynamic menu including artisanal breads, viennoiseries, cookies, cakes, and seasonal desserts. Lead the kitchen team with a strong focus on craftsmanship, consistency, and innovation. Introduce and refine techniques such as sourdough fermentation, lamination, natural flavoring, etc. 2. Live Baking Experience Manage all aspects of live baking in front of customers – ensuring a seamless balance between production efficiency and aesthetic appeal. Uphold hygiene, safety, and presentation standards in a high-visibility kitchen. 3. Customer Interaction & Experience Engage with customers during live baking hours to share insights, explain the baking process, and highlight ingredients or specials. Welcome feedback and use it to improve offerings and service. Occasionally lead bakery tours, tastings, or workshops as part of experiential marketing or events. 4. Operations & Quality Control Plan daily and weekly production schedules based on demand and freshness standards. Monitor ingredient inventory, manage procurement, and ensure zero waste where possible. Establish and enforce SOPs for recipe execution, kitchen cleanliness, and food safety compliance. 5. Team Management Hire, train, and mentor bakers and assistants, fostering a culture of learning and collaboration. Conduct regular skill training and encourage experimentation within brand guidelines. Manage shift schedules, staff performance, and kitchen morale. 6 . Innovation & Brand Building Stay updated with global trends in artisanal baking and bring fresh ideas to the table. Collaborate with marketing for product storytelling, seasonal specials, and promotional events. Act as a brand ambassador, representing the bakery’s vision, values, and culinary excellence. Key Requirements Diploma/Degree in Culinary Arts, Patisserie, or Baking (preferred but not mandatory with strong experience). Minimum 5 years of hands-on experience in professional bakeries or patisseries. Mastery of bread-making, viennoiserie, cake decoration, and dessert plating. Strong leadership, communication, and customer engagement skills. Passion for artisanal methods and customer-centric food presentation. Willingness to work flexible hours, including weekends and holidays. What We Offer Competitive salary with performance incentives A creative and open work environment Opportunity to build a legacy brand from the ground up How to Apply: Interested candidates can send their updated resume and a brief cover letter to hr@singlasgroup.com or call on 8178615469 Please include " Bakery Head Chef " in the subject line. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person
Posted 17 hours ago
5.0 years
0 Lacs
Delhi
On-site
Designation- Director - Business Incubator Experience - 5 years Position Description - The Director, Business Incubator will be responsible for coordinating the activities of the Association’s business incubator by working collaboratively with incubator partners and clients, corporates, incubatee., business service providers, economic development entities, and the business community. The Director, Business Incubator will write and administergrants and oversees and facilitate the operation of the business incubator by coordinating services and developing and providing business development assistance to incubators and partners The Impact You'll Make in this Role – 1. Ensure the success of the Associations commitment to supporting economic development by 2. facilitating entrepreneurship and small business development 3. Oversees the day-to-day operation of the business incubator facility, including marketing the facility, recruiting potential partners, and assisting in screening potential clients and making recommendations 4. Works with community stakeholders and advances community partnerships to stimulate economic development in the region 5. Acts as a catalyst to strengthen the region’s small-business support network by coordinating the delivery of services to partners and clients and working closely with other business service providers to facilitate partner and client success 6. Evaluates and seeks potential funding sources through program revenue grant, donors etc. 7. Develops and maintains a client database, prepares periodic reports, and maintains records of projects, progress, and the status of the incubator 8. Coordinates, maintains, and reviews needs to ensure the incubator is meeting current targeted industry needs. 9. Assists in developing and implementing policies governing the operation of the facility consistent with the funding contracts, including meeting performance metrics and goals. 10. Conducts business counseling with partners and clients on an individual basis. 11. Manages funds by planning and developing the incubator budget. 12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. 13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed 14. Contributes to the overall success of the Research and Economic Development by performing all other duties as assigned Supervision The Director, Business Incubator is supervised by the President for Womennovator and supervises full- and part-time staff Factor 1 : Professional Knowledge, Skill, and Technical Mastery 2300 Points: Knowledge of the principles, concepts, practices, methods and techniques of an administrative, managerial, or professional field such as accounting or auditing, financial management, business administration, human resources, engineering, social sciences, communications, education, law, or medicine. Knowledge permits the employee to complete assignments by applying established methods to recurring types of projects/problems susceptible to well-documented precedents or to schedule, plan, and carry out precedent projects. Alternatively, knowledge at this level might also permit the employee to carry out precedent projects requiring considerable experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty along with significant related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with substantial work experience or a non-specific Master's degree requirement with substantial work experience. Knowledge requirements generally also include a significant amount of related work experience and may include administrative or supervisory experience Factor 2: Supervisory Responsibility – 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks. Factor 3: Interaction with Others 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict. Factor 4: Job Controls and Guidelines 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated Association objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues Managerial Responsibility – 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the Association . Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget Required skills and Qualification – Education: A Bachelor’s degree in Business Administration or a related field is required; a Master’s degree in Business Administration or a related field is preferred. Experience - At least five years of business development or business counseling experience is required Skills: Strong verbal and written communication skills, excellent interpersonal and organizational skills, knowledge of business management principles, budget formulation and financial management,and computer literacy are required. The ability to work collaboratively with a variety of constituents and organizations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Other: The scope of the position requires evening and occasional weekend work. Occasional overnight, out-of-town travel is required.
Posted 17 hours ago
3.0 years
0 - 0 Lacs
Delhi
On-site
Job Title: Operations Manager (with Business Development Responsibilities) Location: Astroport Employment Type: Full-Time Job Summary: Astroport is seeking an experienced Operations Manager who will oversee day-to-day operations while actively contributing to business development. The ideal candidate should have a strong background in operations management, business growth strategies, and team leadership. This role requires a proactive individual who can streamline processes, drive efficiency, and explore new revenue opportunities to expand Astroport’s reach. Key Responsibilities: Operations Management: Oversee and optimize daily operations to ensure efficiency and productivity. Develop and implement SOPs for operational processes. Coordinate with cross-functional teams to improve workflow and service delivery. Monitor and manage operational budgets, expenses, and resource allocation. Ensure compliance with company policies, safety regulations, and quality standards. Lead, train, and mentor team members for effective execution of tasks. Identify areas for operational improvement and implement innovative solutions. Business Development: Identify new business opportunities, partnerships, and collaborations to drive revenue growth. Develop and execute strategies to expand market presence and attract potential clients. Conduct market research and competitor analysis to identify growth areas. Build and maintain strong relationships with key stakeholders, clients, and vendors. Assist in branding, marketing, and promotional activities to enhance visibility. Prepare proposals, presentations, and reports to support business development initiatives. Track business performance and suggest data-driven improvements. Qualifications & Skills: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field. 3+ years of experience in operations management, with exposure to business development. Strong leadership and team management skills. Excellent problem-solving, analytical, and decision-making abilities. Knowledge of market trends and business growth strategies. Proficiency in data analysis, budgeting, and reporting. Strong communication, negotiation, and stakeholder management skills. Ability to work in a fast-paced environment and adapt to evolving business needs. Why Join Astroport? Work in a dynamic and innovative environment focused on astronomy and space experiences. Opportunity to shape and expand the business while driving operational excellence. Competitive salary, growth opportunities, and a collaborative work culture. Job Type: Full-time Pay: ₹28,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Posted 17 hours ago
2.0 years
0 Lacs
Delhi, India
On-site
Position Title: AI Automation Specialist (No-Code/Low-Code Expert) Location: E2, Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055 Employment Type: Full-time / Contract (based on experience) Company Overview BookLeaf Publishing is one of India’s most trusted self-publishing platforms, recognized for its innovation, scalability, and process automation. We’re committed to transforming the publishing landscape through intelligent systems that minimize manual intervention and maximize efficiency. Role Summary We are seeking a driven AI Automation Specialist to join our team. In this role, you will lead the design and deployment of intelligent, scalable systems using no-code/low-code platforms and AI-based integrations. Your core responsibility will be to eliminate repetitive tasks and enhance operational efficiency across departments. Key Responsibilities Develop and maintain AI-driven automation tools, bots, and workflows to streamline business processes Build intelligent chatbots that handle real-time data and offer contextual support Integrate multiple platforms and tools, including CRMs, Google Sheets, email systems, and social media APIs Consolidate and synchronize customer data across systems, reducing the need for manual data handling Prepare comprehensive documentation for workflows and enable smooth handover to non-technical stakeholders Required Experience Minimum 2 year of experience in a customer support, operations, or service-oriented role — ideally within a creative or service-based industry Core Competencies and Technical Skills Proficiency in no-code/low-code automation platforms such as: Zapier, Make (Integromat) OpenAI (GPT-4, LangChain) Bubble, Airtable, Notion API Dialogflow, Botpress, Rasa Strong analytical and systems thinking, with the ability to creatively connect tools and workflows A product-oriented mindset, capable of identifying automation opportunities and implementing end-to-end solutions with minimal oversight Preferred Qualifications Experience with WhatsApp Business API or Meta Graph API Familiarity with automation in publishing, e-commerce, or customer support environments Basic scripting knowledge in Python or JavaScript for handling edge cases. Why Join Us If you're passionate about building intelligent workflows, thrive on problem-solving, and want to shape the future of publishing through automation, BookLeaf Publishing offers a dynamic and forward-thinking environment for your growth. Show more Show less
Posted 17 hours ago
10.0 years
1 - 2 Lacs
India
On-site
Vision Flying Training Institute is a premier aviation training organization committed to delivering excellence in pilot training and aviation education. We are looking for a highly experienced, Delhi-based Senior Business Executive to join our leadership team and support strategic operations at the senior-most level. Key Responsibilities: Act as the right hand to the Director/Top Management in all strategic, administrative, and operational tasks Represent the organization in external/internal meetings with authority and professionalism Independently handle business communications, presentations, and reporting Coordinate with senior stakeholders, government bodies, and industry representatives Manage high-level scheduling, documentation, and decision support Drive business initiatives and monitor progress on behalf of leadership Ensure confidentiality, efficiency, and high-quality execution across all tasks Provide analytical inputs and recommendations on key business decisions Key Requirements: Minimum 10 years of relevant experience in a senior business, executive, or strategic role Proven track record of working directly with top management or founders Excellent communication skills in English (spoken and written) Highly organized, proactive, and confident in decision-making Strong command over MS Office, presentations, reporting, and documentation Delhi/NCR-based candidates only Preferred Background: Aviation, Training, Education, or Service Industry experience MBA or equivalent qualification preferred but not mandatory if experience is strong Job Type: Full-time Pay: ₹100,000.00 - ₹200,000.00 per month Schedule: Day shift Language: Hindi (Preferred) Work Location: In person
Posted 17 hours ago
2.0 years
0 - 0 Lacs
India
On-site
Overview: As an Assistant Project Manager, you will provide essential support to the project management team in planning, executing, and monitoring projects within our organization. You will work closely with the Project Manager to coordinate project activities, track progress, and ensure that project objectives are met on time and within budget. This role requires strong organizational skills, attention to detail, and the ability to effectively communicate with team members and stakeholders. Key Responsibilities: Project Coordination: Assist the Project Manager in coordinating project activities, including scheduling meetings, preparing agendas, and documenting meeting minutes. Ensure that project teams have the resources and information they need to complete tasks effectively. Task Management: Help organize and prioritize project tasks, deadlines, and deliverables. Track task assignments, monitor progress, and follow up with team members to ensure timely completion. Documentation: Maintain accurate project documentation, including project plans, schedules, budgets, and status reports. Update documentation regularly to reflect changes in project scope, timeline, or budget. Communication: Serve as a liaison between project team members, stakeholders, and the Project Manager. Communicate project updates, milestones, and issues effectively to ensure alignment and transparency. Risk Identification: Identify potential risks and issues that may impact project delivery. Work with the project team to develop mitigation strategies and contingency plans to address risks proactively. Quality Assurance: Support the Project Manager in ensuring project deliverables meet quality standards and client requirements. Participate in quality assurance reviews and inspections as needed. Budget Tracking: Help monitor project expenses and track budget utilization throughout the project lifecycle. Assist in identifying variances and opportunities for cost savings or efficiency improvements. Stakeholder Engagement: Engage with internal and external stakeholders to gather requirements, provide updates, and address concerns. Build and maintain positive relationships to support project success. Qualifications: Bachelor’s degree in business administration, project management, or a related field. Previous experience in a project coordination or assistant project management role preferred. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in project management software such as Microsoft Project, Asana, or Jira. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Problem-solving and decision-making abilities. Working Conditions: This role is not typically based in an office environment, with frequent travel to project sites or client locations. Flexible working hours may be required to accommodate project deadlines and team schedules. Conclusion: As an Assistant Project Manager, you will play a vital role in supporting the successful execution of projects within our organization. Your ability to coordinate activities, manage tasks, and communicate effectively will contribute to the achievement of project objectives and the overall success of our projects. If you are organized, detail-oriented, and eager to contribute to dynamic project teams, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Permanent Pay: ₹15,782.07 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Experience: total work: 2 years (Preferred) Work Location: In person Expected Start Date: 01/07/2025
Posted 17 hours ago
8.0 years
1 Lacs
India
On-site
Position: Senior Manager – IT Infrastructure & Automation Location- Kanpur Reports to: VP – Operations and Alumni Relations Role Overview: Lead digital transformation by managing IT infrastructure, automating processes, and driving CRM efficiency. Key focus on Zoho CRM (workflow integration & automation), IT policy creation, and team leadership. Key Responsibilities: Develop IT strategy, SOPs, and governance frameworks Manage and customize Zoho CRM; ensure seamless integration Oversee IT infrastructure, cybersecurity, and system upgrades Automate workflows to improve operational efficiency Represent IT in leadership meetings and cross-functional forums Lead and mentor IT team Supervise website/app updates and vendor coordination Requirements: Bachelor’s/Master’s in IT or related field 8–10 years’ experience; 3+ in leadership roles Must have hands-on Zoho CRM expertise Strong communication, leadership, and strategic thinking skills Preferred: Zoho CRM Cert., ITIL, PMP Job Types: Full-time, Permanent Pay: Up to ₹125,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person
Posted 17 hours ago
5.0 years
0 Lacs
Delhi
On-site
Function/Group: India Sales Experience: 5-8 Years Location: India About Tally The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs’ growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally. With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030. Culture & Values Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity. Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club! India Sales: India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography. We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country. We believe in Build: a profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric Drive: consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience Empower, automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing What You Will Own As a Senior GVLA Business Manager, you will play a pivotal role in driving business growth across the government and very large enterprise segments. You will be responsible for identifying new accounts, evaluating business potential, and executing targeted initiatives across your assigned geographies . This role requires a strong focus on field sales and cold calling. You will take ownership of lead generation and networking initiatives, working in close collaboration with Regional Sales Managers, Key Account Managers, and partner teams to support customer engagement and strategic account development. You will lead product demonstrations, capture and relay customer insights, and ensure the seamless integration of Tally solutions—including Tally, TallyServer 9, and TallyDeveloper—with Dealer and Finance Management Systems. Your deep understanding of customer profiles, lead conversion metrics, and market dynamics will directly shape go-to-market strategies and drive business outcomes. Experience You Should Bring Experience in customer engagement and SME business. Expertise of managing a team and creating and working for the development of the team members as a well-wisher. Knowledge of creating business plans and product expertise, evaluating, and analysing a company’s financial data to arrive at a conclusion or identify opportunities. Complete understanding of B2B purchasing behaviours and their market. Good understanding of the organization’s policies and processes related to customer and partner business groups. Excellent verbal and written communication skills. Understanding of Software and the market in India. What You Will Be Doing Identify and define issues and the relevant solution to designated partners and the internal team – scoping, analysing, preparing, and presenting the overall solutions. Own execution and improvement of the planned initiatives through consistent interventions. Champion change and effectively manage implementation of new ideas or programs aligned with company’s strategic goals. Identify areas of development for Partners and their team members and plan for the necessary upskilling. Help and support the CPs to have agreed common and aligned initiatives and focus areas with defined and established impacts and possible outcomes. Spend considerable quality time with the CP organization owner and the team members regularly for which there can be necessary travelling out of the headquarter town in the respective geography for 10 to 15 days in a month. Ensure complete understanding of partner’s way of operations – major source of business, methods of lead generation, conversion ratio, profile of customers, type of customers, internal capability, capacity, and all other factors that impacts the daily operation and efficiency for delivering best business results. Regular structured business reviews must be undertaken to examine the progress and do necessary corrections wherever required to achieve the set plans. Close working with the team members is very crucial to understand the individuals and their areas of competencies and upskilling requirements and plan for necessary trainings and input accordingly. A BM must have a complete understanding of the CP’s past business trend, key line of business and aligned objectives that is to be worked upon to achieve the goals. A BM also needs to have a clear understanding about the expansion opportunities for the CP in future and create a timebound plan with the partner with necessary activities and set milestones to check the progress.
Posted 17 hours ago
3.0 years
0 Lacs
Tirumalgiri, Telangana, India
On-site
As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Objectives: Deliver accurate, timely, and high-quality reporting content necessary for use with relevant committees and boards as well as senior leadership groups Support internal stakeholders in risk and audit reporting inquiries and needs Identify and implement continuous improvement opportunities to the content and process for producing quality reporting Key Responsibilities: Supports the development and delivery of materials for use in Risk Management Committees, Audit Committees and leadership forums Acts as a liaison with Risk Advisory and Internal Audit for the purpose of furthering strategic objectives and key reporting results Engages with key Invesco business stakeholder groups to understand business needs and requirements for reporting risk and audit related data Prepares key messaging / communication of risk management and/or audit activities and outcomes to key stakeholders Builds strong relationships with key stakeholders in support of risk and audit reporting Fields internal inquiries to fulfill ad hoc and client reporting requests Appropriately leverages technology and data analytics in support of risk and audit reporting Supports key business initiatives and related workstreams to ensure team goals are met Identifies opportunities for process improvements in risk and audit reporting, leveraging technology and best practices to enhance efficiency and accuracy. Participates in training and awareness programs in support of effective enterprise risk management reporting and risk culture Work Experience / Knowledge: 3-5 years’ of relevant work experience within any of the following: enterprise risk, internal audit and/or business reporting in the Financial Services industry, preferably in Asset Management Experience effectively working with a diverse group of stakeholders and employees at all levels of the organization Experience using GRC tools such as ServiceNow IRM is helpful, not required Understanding of assurance functions, terminology, frameworks is helpful, not required Formal Education: Bachelor’s degree in Finance, Risk, Business, Information Systems or relevant discipline, advanced degrees and/or accreditations a plus Skills / Other Personal Attributes: A self-motivated, critical thinker with excellent interpersonal and communication skills that facilitate effective collaboration with colleagues, fostering a cooperative and productive team environment Ability to proactively engage with a diverse group of stakeholders across multiple locations and time-zones Strong organizational skills with the ability to work tight deadlines and manage multiple deliverables simultaneously to a high standard Demonstrates strong ability to thrive in both team-oriented and independent work environments Detail-oriented with a high level of accuracy High level of accuracy and attention to detail Adheres to the highest standards of ethical behavior and conduct Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To Know More About Us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/ Show more Show less
Posted 17 hours ago
10.0 - 18.0 years
0 Lacs
Rajkot, Gujarat, India
On-site
Job Requirements Job Requirements Role/ Job Title: Trade & Fx Counsellor Function/ Department: Branch Banking Job Purpose The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives. Roles & Responsibilities Drive product & marketing initiatives launched by central product team Service trade related queries & requirement of clients by liaising with operations/product/central team Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value Support team in achieving customer acquisition plan through joint and independent call with sales team Impart training to sales and relationship team as subject matter expert Cultivate relationships with individual and corporate customers Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Regularly update stakeholders about Trade and Fx transactions Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 10 to 18 years of relevant experience Show more Show less
Posted 17 hours ago
2.0 years
0 - 0 Lacs
Saket
On-site
About ARMMAN Founded in 2008, ARMMAN’s mission is to enable healthy pregnancy, safe delivery and safe childhood for women and children in India. ARMMAN leverages mHealth to create cost-effective and scalable systemic solutions to improve access of pregnant women and mothers to preventive information and services and train health workers to reduce maternal and child mortality and morbidity. · Our programs have reached over 40 million women and over 3 lakh health workers across 20+ states to date · ARMMAN has received several awards and honours including the Skoll Award for Social Entrepreneurship 2020 and MIT Elevate Prize 2021, as well as grants from Co-Impact, Google.org, USAID, and others. Role Overview As ARMMAN continues its journey of growth and impact, we are strengthening our TA team with a dedicated recruiter. This role is vital in driving our hiring efforts from crafting compelling job descriptions and sourcing top talent to managing the offer process and ensuring timely onboarding. We seek a proactive, detail-oriented professional who thrives in a fast-paced environment and is passionate about connecting the right talent with meaningful opportunities. Roles and Responsibilities · Develop compelling job descriptions to attract the right talent. · Proactively source candidates through multiple channels, including job portals, employee referrals, and networking. · Build and maintain a strong talent pipeline to meet current and future hiring needs. · Conduct initial screening and evaluate candidates based on skills, experience, and cultural fit. · Collaborate with hiring managers to ensure alignment with recruitment needs. · Facilitate a seamless interview process, ensuring timely feedback and decision-making. · Work closely with internal teams to ensure smooth recruitment operations. · Maintain recruitment tracker to monitor hiring progress and maintain records. · Engage with candidates throughout the hiring cycle, ensuring a positive candidate experience. · Coordinate offer releases, salary negotiations, and pre-joining formalities. · Optimize recruitment strategies to enhance efficiency and reduce turnaround time. · Stay updated with industry best practices and market trend. · Ensure compliance with hiring policies and organizational guidelines. Qualification & Skills · Work Experience: Minimum 2-3 years of work experience in handling recruitment · Soft skills: Confident, self-driven and a team player, Excellent communication skill · Technical skills: Proficiency in MS-Excel, Managing Job Portals · Qualification: Graduate with any specialization How To Apply · Interested candidates please send the application with your updated resume to careers@armman.org · Please use “TA Consultant - Delhi” as the subject line for the application mail. Job Type: Full-time Pay: ₹28,000.00 - ₹35,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person Expected Start Date: 01/07/2025
Posted 17 hours ago
1.0 - 2.0 years
0 - 0 Lacs
India
On-site
Astroport is India’s first chain of astronomy-based resorts, combining science, sustainability, and unique guest experiences. We are rapidly expanding and looking for an Operations Manager to drive efficiency, quality, and revenue growth across our sites. Key Responsibilities: Oversee daily operations to ensure smooth workflows across departments. Identify and implement process improvements and cost optimization. Lead and mentor operations teams; ensure performance and clear communication. Track KPIs, budgets, and resource utilization in collaboration with finance. Maintain quality control and resolve customer or staff escalations. Support strategic planning, innovation, and scaling initiatives. Prepare proposals, negotiate contracts, and build strong vendor/partner relations. Collaborate with marketing and product teams to align on business goals. Represent the company at trade shows and networking events. Requirements: MBA in Operations Management or related field (preferred). 1–2 years of experience in operations or general management. Strong leadership, communication, and problem-solving skills. Financial acumen and experience with budget oversight. Ability to work cross-functionally with internal and external stakeholders. Background in tourism/hospitality is a plus. What We Offer: Fast-paced, growth-driven work culture Opportunities for professional development and recognition Chance to be part of a unique, science-driven tourism initiative Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Dwarka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Preferred) Experience: Operations management: 1 year (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
Posted 17 hours ago
1.0 years
0 - 0 Lacs
Delhi
On-site
About the company - Broomees is a leading domestic help hiring platform, founded in 2021 with the goal of providing top-notch services to clients in Tier-1 cities like Delhi, Noida, Gurugram, Bangalore & Pune. Our team of skilled professionals offer babysitting, cooking, and housekeeping services. We are backed by global VCs, Shark Tank India and successful industry leaders. We pride ourselves on providing reliable, high-quality assistance to allow our customers to focus on their lives and leave the headache of hiring domestic help to us. About the role - ● Execution and measurement of customer support across all channels, including update tracking, analysis, and evaluation. ● Diligently address and resolve customer inquiries and issues via e-mails and calls. ● Ensuring that their needs are met with the highest level of efficiency and attentiveness. ● Engage in both inbound and outbound communication. ● Resolve the real-time queries of esteemed customers, foster customer retention, and provide service-related information as needed. ● Ensure all the customer queries/issues are being resolved on priority with clarity and promptness. Qualifications and Skills - ● Willingness to work in a friendly, energetic and fast-paced environment ● Must be proficient with Hindi, English & speaking another language will be an added advantage. ● Preferred to have a minimum of 1 year of work experience as a CX executive. ● Should have managed- Emails/Calls/Chat/Social Media queries. ● Ability to multitask, and must have excellent communication skills. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: Fixed shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 20/06/2025
Posted 17 hours ago
8.0 years
0 - 0 Lacs
India
On-site
Website: https://autopilotoffices.com/ Job Title: Assistant Facility Manager - Operations Location: Delhi About Us: Work Square is a leading managed office operator providing tailor-made, built-to-suit office spaces. Our commitment to delivering top-tier, customized Office solutions allows businesses to maximize efficiency and scale seamlessly in today's dynamic work environment. We offer comprehensive services, including real estate acquisition with micro-market intelligence, office design, and Operational management, ensuring personalized and high-quality workspaces for our clients. Role Overview: The Assistant Manager - Operations will oversee the seamless management of our office spaces, ensuring efficiency, client satisfaction, and operational excellence. This leadership role requires overseeing real estate acquisitions, office space design, construction, and ongoing management to provide fully customized, managed office spaces. The ideal candidate should possess strong leadership, project management, and stakeholder engagement skills to drive operational success across all locations. Key Responsibilities: Operational Leadership : Lead and manage the overall operations for multiple managed office spaces, ensuring efficiency, cost-effectiveness, and client satisfaction. Project Management: Oversee end-to-end project execution for office acquisitions, design, and build, coordinating with internal teams, clients, contractors, and vendors. Client Relations: Act as a primary liaison with key clients to understand their needs, provide tailored office solutions, and ensure ongoing satisfaction through regular communication. Real Estate Strategy: Collaborate with the real estate team to evaluate, acquire, and manage office spaces, utilizing micro-market intelligence to provide insights for optimal decision-making. Team Leadership: Manage and mentor the operations team, ensuring that they are aligned with company goals and delivering high-quality service to clients. Financial Oversight: Manage operational budgets, ensuring adherence to financial targets, and optimizing resource allocation. Process Improvement: Identify opportunities for operational efficiency, scalability, and service enhancement by implementing innovative solutions. Compliance & Safety: Ensure all office operations comply with local regulations, safety standards, and company policies. Qualifications & Experience: Proven experience (8+ years) in operations, facilities management, or project management, preferably in real estate, commercial property, or managed office environments. Strong understanding of office space design, construction, and facilities management. Demonstrated experience in client management and delivering high-quality customer service. Excellent leadership and team management skills, with the ability to mentor and guide teams to achieve operational excellence. Financial acumen, with experience managing budgets and optimizing costs. Strong communication and interpersonal skills to engage with clients, vendors, and internal teams. Proficiency in project management tools and software. Bachelor’s or Master’s degree in business administration, real estate, operations management, or a related field. Why Work Square? At Work Square, we offer the opportunity to work in a fast-paced, client-focused environment with a strong emphasis on innovation, adaptability, and customer satisfaction. Join us to be part of a dynamic team that is shaping the future of office spaces across India. If this role excites you, mail or whatsapp your resume at batul.morbiwala@worksquare.in / 8655359878 Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Jhandewalan, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current Inhand salary? What is your expected Inhand salary? If selected,How soon you can join? Experience: Office space management: 4 years (Required) Work Location: In person
Posted 17 hours ago
2.0 years
0 Lacs
Delhi
On-site
Minimum Required Experience : 2 years Full Time Skills Planning & organizing Vendor Development Coordination Description Job Summary: The Assistant Executive will play a crucial role in coordinating with vendors, ensuring timely supply, conducting quality inspections, and implementing process improvements to enhance supply chain efficiency. The role requires strong attention to detail, problem-solving skills, and the ability to collaborate with vendors and internal teams. Key Responsibilities: Vendor Coordination & Supply Management Coordinate with vendors to ensure timely and prioritized supply of materials. Monitor supply schedules and follow up on pending deliveries. Manufacturing Unit & Quality Inspections Conduct daily visits to various manufacturing units for quality inspections . Perform on-site quality checks of Finished Goods (FG) at vendor units and upper stitching units. Quality Standard Operating Procedures (SOPs) & Compliance Manage and implement Quality SOPs to maintain production standards. Ensure adherence to quality guidelines and best practices. Stock & Invoice Accuracy Develop processes to prevent mismatches in pricing, stock, invoices, and barcodes from factories. Ensure proper documentation and record-keeping for seamless transactions. Vendor Support & System Management Assist vendors in using Vendor Portal and supply chain solutions . Provide technical and operational support to resolve vendor issues. Order Tracking & Follow-Ups Follow up on new articles from initial order placement until first supply completion. Track order progress and resolve bottlenecks in coordination with vendors and production teams. Product Development Coordinate with internal design and merchandising teams to develop new products. Share specifications, samples, and tech packs with vendors for development. Follow up with vendors for sample submissions, modifications, and approvals. Ensure adherence to development timelines and escalate delays where necessary.
Posted 17 hours ago
3.0 years
0 - 0 Lacs
India
On-site
Job Role : Oversee entire product lifecycle from sampling to sourcing to manufacturing & final delivery. Maintain daily inventory of outgoing products and new production to plan further production. Processing e-commerce orders basis ready stock Work closely with our design, sourcing, and logistics teams to ensure each collection meets our high standards in quality, fit, sustainability, and on-time delivery. Responsibilities: Manage production calendar and ensure all products are in stock as per order trends. Source and negotiate with manufacturers and other raw material suppliers Oversee sample development and fittings, ensuring design vision and quality are maintained Track production status and make adjustments to cover any delays or quality issues Monitor production quality and conduct inspections pre- and post-shipments Optimize cost efficiencies while maintaining product integrity Maintain strong vendor relationships and continuously look for new partners to bring cost efficiency and reduce lead time. Collaborate with design & production team to align on seasonal goals and timelines Bonus : Experience with sustainable production practices and reducing factory waste Existing relationships with vendors Experience in small-to-mid-size brand operations Perks & Benefits: Competitive salary and performance bonuses Opportunities to grow and shape the future of a fast-growing brand A supportive, creative, and collaborative team culture Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Application Question(s): What is your current CTC? Where do you live? Have you worked for an eCommerce apparel Brand, managing all orders? Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Morning shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Excellent spoken & written communication skills. Experience: Production planning: 3 years (Required) Work Location: In person Application Deadline: 24/06/2025 Expected Start Date: 24/06/2025
Posted 17 hours ago
0 years
0 - 0 Lacs
Delhi
On-site
OPERATION MIS HOMECARE/ KRA/KPI KRA Data Analysis and Reporting : Generate regular reports on operational metrics, performance indicators, and trends related to home care services. Process Optimization: Identify inefficiencies in existing operational processes and develop strategies for improvement. MIS Development and Maintenance: Develop and maintain Management Information Systems (MIS) to track various aspects of home care operations. Quality Assurance: Implement quality assurance protocols to maintain high standards of care in home services. Client Relationship Management: Utilize MIS data to enhance client experience, personalize services, and address specific needs and preferences. Forecasting and Planning: Maintain historical data and trends to create forecasts for future demand in home care services. Compliance and Regulatory Affairs: Stay updated with industry regulations and ensure that home care operations comply with legal requirements. Prepare and maintain documentation required for regulatory audits and inspections. Technology Utilization: Explore and implement new technologies and software solutions to improve the efficiency of MIS and operational processes. Cost Management: Monitor and control operational costs related to home care services. Identify cost-saving opportunities without compromising the quality of care. KPI 1. Measure the time it takes for the home care team to respond to patient requests or emergencies. 2. Understand the demand for services and planning resources accordingly. 3. Ensure the accuracy and timeliness of reports is a critical KPI. Ensure that patient data is secure and privacy regulations are adhered to. Monitor any breaches and work towards enhancing data security measures. Job Types: Full-time, Fresher Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person
Posted 17 hours ago
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