Education Counselor

Job Title: Education Counselor (WFO)

Key Responsibilities:

• Make outbound calls to potential Aus/UK leads to promote e-Learning (BrightChamps’ EdTech platform) and schedule demo classes.
• Handle outbound calls, providing information and resolving queries about demo sessions.
• Build rapport with leads, and guiding them through onboarding and enrollment for a smooth experience.
• Schedule demo classes based on lead preferences and ensure timely follow-ups & rescheduling.
• Accurately document all interactions, feedback, and requirements in the CRM system.
• Collaborate with cross-functional teams to improve lead conversion and customer satisfaction, sharing insights to enhance internal processes.

Requirements:

• Strong command of English (both spoken and written).
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced setting.
• Detail-oriented with good organizational skills.
• Basic proficiency in computer applications and CRM systems.
• Preferred candidate from Edtech / Sales / Promotion Background but is not mandatory.
• Willing to work flexible 9-hour shift

Working Days: 6 days a week (Sunday’s Off)

Shift Timing: Day shift - 8.00am to 5.00pm

Location: 5 mins walk from Vasai (W) Station

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person