Ecommerce Retention Marketing Expert

D2C dog supplement brands

pet wellness, loyalty, and community

Retention Marketing Expert

first purchase → repeat purchase → loyalty → ultimate brand advocacy

Retention & Loyalty Strategy

• Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
• Design customer journeys that

  increase repeat purchases, shorten reorder cycles, and build habits

  that make supplements part of a pet parent’s daily routine.
• Move customers through loyalty phases—first-time → repeat → loyalist → advocate.

LTV Growth & Analytics

• Track and optimize

  LTV, retention curves, churn, reorder intervals, and loyalty metrics

  .
• Execute strategies to

  increase LTV by 30% in 60 days and 100%+ in 12 months

  .
• Tie retention performance directly to

  cash flow and growth goals

  .

Copywriting & Campaign Execution

• Write

  high-converting copy

  for emails, WhatsApp flows, and SMS that resonates emotionally with pet parents.
• Create campaigns that mix

  education, storytelling, and direct response

  to drive action.
• Test subject lines, hooks, offers, and storytelling angles relentlessly.

Systems, Tools & Automation

• Build and manage advanced retention flows in

  Klaviyo, QuickReply, and equivalent platforms

  .
• Use

  ChatGPT and automation tools

  to streamline workflows and generate insights.
• Create and optimize reporting dashboards that give a

  real-time pulse of retention performance

  .

Leadership & Collaboration

• Work closely with the founder and growth team to integrate retention into the overall marketing engine.
• Be a

  natural leader

  : set processes, assign tasks, and push for continuous improvement.
• Stay ahead of

  e-commerce retention trends

  and bring fresh strategies to the table.

Must-Haves

• 3+ years of experience in

  retention marketing for D2C e-commerce

  .
• Proven success in scaling

  Email, WhatsApp, SMS, and Push Notification channels

  .
• Platform expertise in

  Klaviyo, QuickReply, and equivalents

  .
• Strong

  copywriting skills

  (you must be able to write your own campaigns, not just brief them).
• Solid understanding of

  LTV, cash flow, churn reduction, and customer loyalty models

  .
• Proficiency with

  ChatGPT and prompting

  + strong grasp of

  automation workflows

  .
• Ability to design strategies that

  improve reorder cycles, habit formation, and loyalty-driven LTV growth

  .
• Must be a dog parent

Nice-to-Haves

• Experience in pet, wellness, or supplement brands.
• Ability to create content assets yourself (bonus, not required).

• Work directly with the founder on a

  mission-driven brand

  .
• Own one of the

  highest-leverage roles in the business

  —where your work directly drives revenue, loyalty, and growth.
• Remote, flexible, and growth-focused work environment.
• 40% discount on our products for your own dog.
• Paid learning resources to keep you sharp and ahead.

• Type:

  Full-time, Remote

• Compensation:

  ₹50,000 – ₹75,000/month (based on experience)

• Growth Path:

  Head of Retention / Lifecycle Marketing Lead as we scale

If you love dogs, understand retention like a science, and know how to turn one-time buyers into lifelong loyalists—this is your role.

👉 Apply now and help us build India’s most loved pet wellness brand.