Ecommerce Product Manager

Job Description: E-commerce Product Owner

Location: BENGALURU

Company / Entity

Orange Business / Digital Customer Journey Purchasing

The aim of Orange Business is to become the leading network and digital integrator, leveraging our strengths in next-generation connectivity solutions, cloud, and cybersecurity. Our 30,000 employees in 65 countries are all driven by the same motivation and team spirit to build the digital solutions of today and tomorrow, creating a positive impact for our clients, their employees, and the planet.

We offer exciting opportunities within the Digital Experience B2B Division, whose mission is to "inspire customers with the best world-class products and services and be known for simplified digital experiences, agility, and scalability."

Our team aims to accelerate digital transformation and leads the strategic corporate theme of digital enablers across all customer journey touchpoints and the entire product portfolio of Orange Business. It defines and implements a digital strategy with quantified objectives, develops user journeys and digital enablers in alignment with Product Owners, Customer Experience coaches, and UX Designers, and ensures performance management and the development of digital usage adoption, in a "One Team" approach.

Join us on this adventure!

Role Overview

The E-commerce Product Owner is responsible for defining, optimizing, and ensuring the coherence of digital purchasing journeys for customers and prospects. Positioned at the crossroads of product, marketing, and tech, this role requires close collaboration with various teams to deliver a seamless experience across all digital touchpoints.

Key Responsibilities

Customer Journey Definition

• From ecommerce perspective, work closely with the Storefront team, Customer portal, and others as Identity and rights management team to design and refine digital purchasing journeys.
• Collaborate with teams to align purchasing flows with product offers and marketing strategies.
• Ensure process consistency across different Sales zones in all countries by working with Business Owners.

Business Rules and User Stories

• Draft comprehensive business rules that govern product behavior, including happy and unhappy paths.
• Write detailed user stories including:
• Title: A concise summary of the feature.
• Description: Clear explanation of the feature’s goal and scope.
• Acceptance Criteria: Specific conditions that must be met for the story to be complete.
• Screens: Include wireframes and mockups provided by the Design team based on shared requirements.

Technical Collaboration

• Translate business needs into clear functional and technical requirements for the engineering team.
• Support developers throughout the implementation phase by providing ongoing clarification and ensuring accurate delivery.

Skills and Qualifications

• Thorough understanding of ecommerce and digital customer journeys.
• Proficient collaboration and communication abilities across diverse teams.
• Proficient in translating business needs into detailed user stories and specifications.
• Experience in drafting business rules and managing design wireframes and mockups.
• Knowledge of Agile methodologies and familiarity with the SAFe framework.
• Work experience: 6 to 9 years.