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Ecommerce Operations - 6 Months Contract

3 years

0 Lacs

Gurugram Haryana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

resolve content labeling merchandising swift support audits documentation compliance logistics communication coordination excel tracking

Work Mode

On-site

Job Type

Contractual

Job Description

Namshi


What You’ll Do

  • Investigate and resolve product shipment (PS) cases related to rejections on both inbound and outbound orders.
  • Handle issues such as:
  • Content mismatches (titles, descriptions, specs)
  • Incorrect or missing imagery
  • Size discrepancies or labeling errors
  • Extra/unidentified items in shipments
  • Damaged products
  • Coordinate with cross-functional teams (buying, merchandising, warehouse, content) for swift and accurate resolutions.
  • Maintain an updated tracker of all open cases and share regular progress reports.
  • Identify patterns and recurring issues to recommend long-term fixes.
  • Support internal audits and deliver clear documentation of root causes, resolution timelines, and improvement initiatives.
  • Ensure compliance with Namshi’s standard operating procedures (SOPs).

What We’re Looking For

  • 1–3 years of experience in supply chain, logistics, or operations-related roles (e-commerce or retail experience is a plus).
  • Strong attention to detail and excellent problem-solving skills.
  • Effective communication and coordination abilities across departments.
  • Proficiency in Excel/Google Sheets for case tracking and reporting.
  • Ability to work independently, stay organized, and meet tight deadlines.

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