Ecommerce Executive

Contact HR : Sharmila Shinde : 9850011245

Work From Office only

Role summary

An E-commerce Executive manages day-to-day online store operations to drive sales, improve customer experience, and ensure accurate product listings. This role combines merchandising, order management, content updates, customer support, and basic digital-marketing tasks on marketplaces and own-website platforms.

Key responsibilities

• Create, optimize and publish product listings (titles, descriptions, bullets, specs, SKUs).
• Upload and manage product images and variants; ensure image & content quality.
• Price management, promotions, coupon setup and marketplace-specific offers.
• Inventory coordination with stores/warehouse; update stock to avoid OOS.
• Process and monitor orders, returns and refunds; coordinate with logistics/fulfillment.
• Respond to customer queries and reviews on marketplace/product pages.
• Monitor daily sales and marketplace dashboards; generate simple performance reports.
• Implement basic SEO for product pages (keywords, meta tags).
• Coordinate with digital marketing for paid campaigns, creatives and landing pages.
• Track competitor listings, pricing and make recommendations.
• Help run marketplace advertising (e.g., Sponsored Products) and monitor ROAS.
• Ensure compliance with marketplace policies, accurate GST/HSN details and product certifications where required.

Required skills & experience

• 1–3 years experience in e-commerce/online retail OR retail + marketplace exposure.
• Comfortable with marketplace Seller Central / Vendor Central / Magento / Shopify / WooCommerce or similar.
• Good written English (product descriptions) and basic SEO awareness.
• Basic Excel skills (filters, VLOOKUP, simple formulas).
• Customer-service orientation and experience handling order queries.
• Attention to detail for listings, SKUs and inventory accuracy.
• Familiarity with marketplace policies (Amazon/Flipkart/Myntra/etc.) is a plus.

Preferred

• Experience running sponsored ads on marketplaces or Google/Facebook basics.
• Ability to create simple banners/graphics (Canva) and product copy.
• Knowledge of logistics partners and return workflows.
• Experience with analytics tools (Google Analytics, marketplace dashboards).

KPIs (examples)

• Monthly GMV / sales targets.
• Conversion rate of product pages.
• Average fulfillment time / order processing time.
• Rate of stockouts and listing errors.
• Customer rating / average review score.

Day-to-day tools

• Marketplaces: Amazon/Flipkart/Myntra (as applicable)
• CMS/e-commerce platform: Shopify/Magento/WooCommerce
• Excel / Google Sheets
• Google Analytics / Marketplace analytics
• Canva / basic image tool

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person