E-Commerce Operations Manager

Role & responsibilities

• Manage end-to-end order processing, inventory planning, and stock tracking across marketplaces & e-commerce clients using Zoho.
• Coordinate with warehouse & supply chain teams for efficient inventory flow.
• Track returns, raise claims for lost/damaged stock, and process CN/transfer orders.
• Create & manage marketplace listings with accurate details, images, and brand content.
• Ensure compliance with marketplace guidelines and maintain high listing scores.
• Implement listing strategies mergers/splits, combo creation, A/B testing, and keyword optimization.
• Keep Brand Store updated with new listings.
• Monitor product reviews, analyze feedback, and identify improvement opportunities.
• Ensure timely resolution of customer queries and complaints.
• Generate performance reports and track key marketplace metrics.
• Plan & execute deals, coupons, and promotional campaigns.
• Monitor pricing to avoid unauthorized discounts.
• Track marketplace sellers to ensure only authorized listings.
• Maintain master SKU database & keyword database for optimization.
• Develop and refine operational SOPs for marketplace management.
• Provide product information sheets to e-com clients as required.
• Liaise with logistics partners to optimize delivery timelines & costs.
• Oversee retail order processing once marketplace operations are stable.

Preferred candidate profile

• Must-Have:

  Advanced Microsoft Excel, Word, PowerPoint.

• Preferred:

  Zoho Books & Inventory, Power BI.

Contact Details

Vishwanath R

91 + 7349735447