ROLE: Executive Assistant LOCATION: Goregaon West ROLES AND RESPONSIBILITIES: Business & Operational Support - Handle all new supplier communication and product onboarding processes. - Assign, coordinate, and update task lists with internal and external teams to ensure timely execution. - Conduct business inquiries, surveys, market research, and data collection for strategic decision-making. - Prepare, manage, and organize databases, filing systems, and records for easy retrieval and reference. - Draft and maintain costing sheets, reports, SOPs, presentations, and official correspondence . Customer & Stakeholder Management - Act as a first point of contact for callers, responding to emails and phone calls, forwarding messages, or flagging critical issues for the Directors attention. - Handle customer complaints and grievances , ensuring prompt resolution and customer satisfaction. - Assist in managing key business relationships , including vendors, clients, and regulatory authorities. Logistics & Travel Coordination - Manage shipments, travel arrangements, transport, and accommodation for the Director and relevant stakeholders. - Organize meetings, conferences, and events, ensuring seamless execution. - Maintain and update the Directors calendar, appointments, and meeting schedules while managing access effectively. Administrative & Strategic Support - Implement and maintain administrative procedures and operational systems for efficiency. - Monitor deadlines, follow up on pending tasks, and ensure seamless execution of priority assignments. - Assist with financial tasks such as budget tracking, vendor payments, invoice management, and liaising with accountants for tax-related activities . Personal Assistance & Miscellaneous Tasks - Handle property management, home fixtures & supplies, personal appointments, quotation requests and other ad-hoc personal tasks as assigned by the Director Required Skills & Competencies: Discretion and Trustworthiness: Ability to handle confidential and sensitive information with integrity. Problem-Solving & Initiative: Independently figure out and execute new and complex tasks efficiently. Communication Skills: Strong verbal and written communication for interacting with stakeholders at all levels. Organizational & Multitasking Ability: Exceptional ability to manage multiple priorities, deadlines, and projects. Excel Proficiency: Advanced skills in Microsoft Excel , including data analysis, pivot tables, and reports. Negotiation & Vendor Management: Expert negotiator with the ability to drive cost savings and favorable business deals. Flexibility & Adaptability: Ability to work in a fast-paced environment with shifting priorities. Tact & Diplomacy: Professionalism in handling sensitive discussions and high-profile stakeholders. Tech-Savvy: Proficiency in standard software packages (MS Office, PowerPoint, Zoho, Google Suite, etc.) and the ability to learn company-specific tools. Academic Qualifications: (Educational Qualifications required for the Role): • Bachelors degree in Business Administration, Management, or a related field (preferred). 2-4 years of experience in a similar executive or personal assistant role. Prior experience working with e-commerce & retail is a plus.