Job
Description
Role Overview We are looking for an experienced and proactive E-commerce Manager to take ownership of managing operations and accounts on Amazon, Flipkart, and other online marketplaces. The ideal candidate should have a comprehensive understanding of e-commerce account management, reporting, and strategy execution to drive growth and ensure operational excellence. Key Responsibilities Marketplace Account Management : Handle day-to-day operations and maintain account health on Amazon, Flipkart, and other marketplaces. Resolve issues related to listings, suppressed products, policy violations, and performance metrics. Strategically manage pricing, promotions, and deals to boost visibility and sales. Performance Monitoring and Reporting : Analyze key performance indicators (KPIs) such as sales, ROI, traffic, and conversion rates. Generate and share daily, weekly, and monthly reports with actionable insights to improve sales and reduce operational inefficiencies. Inventory and Fulfilment Coordination : Monitor stock levels across platforms and ensure seamless integration with the inventory management system. Coordinate with warehouse teams for timely replenishment and smooth order fulfilment. Minimize stock outs, overstocking, and fulfilment delays. Content and Listing Optimization : Oversee product listing creation and updates, ensuring optimized content with relevant keywords, images, and descriptions. Implement strategies to improve organic rankings and customer engagement. Relationship Management : Collaborate with Amazon, Flipkart, and other account managers to address platform-specific challenges and opportunities. Build and maintain relationships with internal stakeholders, including marketing, logistics, and finance teams. Customer Experience : Monitor reviews and ratings to understand customer feedback. Work with the customer support team to resolve escalations effectively. Strategic Planning : Develop and implement strategies for scaling business on marketplaces, including seasonal promotions, ad campaigns, and new product launches. Stay updated on trends, platform updates, and competitors activities to maintain a competitive edge. Role & responsibilities
