E-Commerce Executive

e-Commerce Executive

Department:

Operations / E-commerce / Customer Experience

Reports to:

Head of Operations / Customer Relationship Manager

Role Summary:

The e-Commerce executive is responsible for delivering exceptional customer service, managing end-to-end order fulfilment, and ensuring customer retention through smooth post-purchase experiences. This role ensures all customer interactions are empathetic, timely, and brand-aligned, while also coordinating logistics, reverse pickups, and returns.

Key Responsibilities: Order Fulfilment & Logistics:

• Daily order processing from confirmation to dispatch across website and marketplaces.
• Coordinate with warehouse or dispatch team to ensure timely packaging and shipping.
• Monitor courier tracking updates and resolve in-transit issues.
• Ensure all dispatch and delivery timelines are met.
• Ensure international shipments are tracked on time and dispatched.

Returns & Reverse Pickups:

• Initiate and coordinate reverse pickups and exchange shipments.
• Track and process refunds or replacements after QC.
• Update internal systems with return statuses and communicate clearly with customers.
• Update customers on tracking / delays in pick ups/ refunds etc.

Key Skills Required:

• Past experience in D2C, fashion, or e-commerce preferred
• Reasonable written and verbal communication (English + Hindi)
• Empathy-driven and solution-oriented
• Strong organizational and coordination abilities
• Familiarity with Shopify, Delhivery, or similar platforms
• Google Sheets / Excel proficiency

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please specify area of residence

Education:

• Bachelor's (Preferred)

Experience:

• E-commerce: 3 years (Required)
• total work: 3 years (Required)

Work Location: In person