Duty Manager

The Duty Manager will oversee daily operations at PVR INOX, ensuring exceptional guest experiences and efficient staff performance. This role requires strong leadership, excellent communication skills, and the ability to resolve issues promptly. You will work collaboratively with all departments to uphold PVR INOX's commitment to quality. You will supervise daily operations, ensuring smooth functioning across all departments, including guest services, technical operations, and concessions. Additionally, you will lead and motivate team members by conducting training sessions, performance evaluations, and fostering a positive work environment. Addressing guest inquiries and concerns promptly to ensure a high level of customer satisfaction and implementing feedback to enhance the guest experience will also be part of your responsibilities. As the Duty Manager, you will act as the first point of contact for any emergencies or operational issues, responding swiftly to resolve problems and ensure safety protocols are followed. Furthermore, collaborating with the management team to plan and execute special events and promotions, ensuring seamless operations during high-traffic periods is crucial. You will also assist in managing budgets, monitoring expenses, and ensuring that financial transactions are accurately processed. To qualify for this role, you should have a Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. A minimum of 2-4 years of experience in a managerial or supervisory role within the hospitality or entertainment industry is required. Strong leadership skills, problem-solving abilities, and a customer-focused mindset are essential. Flexibility to work evenings, weekends, and holidays as required is also necessary. In return, you can expect a competitive salary and comprehensive benefits package, opportunities for career growth and advancement within a leading cinema brand, and a dynamic and supportive work environment that values teamwork and innovation. Join our passionate team dedicated to delivering exceptional movie experiences by applying to become a part of the PVR INOX family.,