Duty Manager - AOCC - 13573

Job Description

Job Purpose Lead the Airport Operation Control Center at GHIAL on duty in shift in order to ensure error free resource allocation (Bays/ Gates, Belts, Check-in-counters, Visual Docking Guidance System) as well as effective information dissemination to all concerned stakeholders to have optimum resource utilization. Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Stands, Gates, Check-in-counters, Baggage reclaim carousels ) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during shift duties at the airport. ORGANISATION CHART Chief Operating Officer Head AOCC Duty Manager - AOCC Key Accountabilities Accountabilities Performance Indicators Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties. No. of complaints. On Time Performance of flights Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage. Domestic Air Bridge utilization % International Air Bridge utilization % No delay due to Infrastructure Ensure Safety standards are maintained at all times during the shift. Adherence to Safety score To ensure correct and updated information display /announcement of flight status / Flight Information Display System (FIDS) / website for internal and external stakeholders / visitors / passengers during shift duties. No. of observations / feedback No. of steps initiated to overcome/improve Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties. Responsible for activation of Emergency Response/Incident Centre. No. of Complaint/ observations reported No of non-compliance KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS DGCA , ATC BCAS, Immigration, CISF Ministry of Civil Aviation Airlines Ground Handlers and Service Providers Airport Medical Center INTERNAL INTERACTIONS All GGIAL Functional & Operational Teams including Senior Management FINANCIAL DIMENSIONS Ensure effective management of AOP/Budget Other Dimensions Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork Education Qualifications Graduate/MBA preferably with Aviation background Proficient in MS-Office specially in Excel, Word, PowerPoint Proficient in software usage Relevant Experience Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level. Goan Candidates OR Candidates having working experience in Goa will be an added advantage. COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence Show more Show less