Driver Manager

Uno Tasker is a dynamic platform revolutionizing how on-demand services are delivered. We connect skilled professionals (Taskers) with customers in real time, offering everything from errands to specialized services. As we grow, ensuring a high-quality, scalable, and engaged supply of drivers is critical to our mission. We are seeking an experienced and analytical Driver Manager to own and optimize the end-to-end lifecycle of our driver community. You will be responsible for acquisition, onboarding, engagement, and retention strategies, ensuring our driver supply meets demand and delivers an exceptional experience. Your responsibilities will include defining and executing strategies for growing and managing the driver category, including acquisition, onboarding, training, and performance optimization. You will develop sourcing campaigns (online and offline) to attract qualified drivers based on geographic and service needs. Additionally, you will design and implement scalable onboarding processes, ensuring drivers meet quality, compliance, and service standards. Monitoring and improving driver KPIs such as acceptance rate, reliability, customer satisfaction, and retention will be a key aspect of your role. You will also be responsible for building programs to foster loyalty, reduce churn, and maintain active supply through rewards, incentives, and community-building efforts. Data-driven decision making will be essential as you use insights to track category performance and identify areas for improvement or innovation. Collaboration with cross-functional teams including Product, Marketing, Operations, and Customer Support will be vital to improve driver experience and service quality. You will need to ensure that drivers adhere to legal, safety, and operational standards set by the platform and local regulations.,