About Uno Tasker: Uno Tasker is building India’s trusted super app for home and personal services, connecting customers with verified professionals for their daily needs. Join us to shape the brand’s digital growth journey across multiple cities. Key Responsibilities: Plan, execute, and optimise digital campaigns (Facebook, Instagram, Google Ads) Manage daily social media posts and community engagement Analyse campaign performance and generate actionable reports Coordinate with the design team for creatives and videos Manage basic SEO and app store optimisation tasks Monitor competitors and market trends to identify growth opportunities Requirements: Bachelor’s in Marketing, Communications, or related field 2-3 years of digital marketing experience (preferably in startups or service apps) Hands-on with Facebook Ads Manager, Google Ads, and basic SEO tools Strong analytical skills to interpret campaign data Creative mindset with fast execution capability Knowledge of Offline Marketing is a plus
Company Description Uno Tasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by connecting customers with a diverse array of personal service providers. Our platform provides a one-stop solution for services such as trusted parlors, skilled handymen, professional drivers, experienced cooks, and more. We are committed to enhancing the user experience with an easy-to-use interface that helps service seekers find reliable options tailored to their needs. Our mission is to bridge the gap between customers and high-quality service providers, catering to everyday demands. At Uno Tasker, convenience meets quality. Role Description This is a full-time, on-site role for a Customer Care Executive located in Kolkata. The Customer Care Executive will be responsible for handling customer & vendor inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include providing excellent customer service, managing customer service operations, and supporting customers over phone & chat. The role requires excellent communication and interpersonal skills to effectively interact with customers and service providers. Key Responsibilities: * Handle inbound/outbound calls, WhatsApp, and app chat queries from customers and vendors * Resolve complaints and service issues with empathy and professionalism * Maintain accurate CRM records of all interactions * Coordinate with operations, vendor management, and tech teams for quick resolution * Follow up with customers to ensure satisfaction post service delivery * Identify recurring issues and suggest process improvements Requirements: * Graduate in any discipline * 1-3 years of customer support experience (services, e-commerce, or hospitality preferred) * Excellent communication in Hindi, English and Bengali * Good problem-solving skills and patience * Familiarity with basic computer systems, CRM tools, and WhatsApp Business
Uno Tasker is a dynamic platform revolutionizing how on-demand services are delivered. We connect skilled professionals (Taskers) with customers in real time, offering everything from errands to specialized services. As we grow, ensuring a high-quality, scalable, and engaged supply of drivers is critical to our mission. We are seeking an experienced and analytical Driver Manager to own and optimize the end-to-end lifecycle of our driver community. You will be responsible for acquisition, onboarding, engagement, and retention strategies, ensuring our driver supply meets demand and delivers an exceptional experience. Your responsibilities will include defining and executing strategies for growing and managing the driver category, including acquisition, onboarding, training, and performance optimization. You will develop sourcing campaigns (online and offline) to attract qualified drivers based on geographic and service needs. Additionally, you will design and implement scalable onboarding processes, ensuring drivers meet quality, compliance, and service standards. Monitoring and improving driver KPIs such as acceptance rate, reliability, customer satisfaction, and retention will be a key aspect of your role. You will also be responsible for building programs to foster loyalty, reduce churn, and maintain active supply through rewards, incentives, and community-building efforts. Data-driven decision making will be essential as you use insights to track category performance and identify areas for improvement or innovation. Collaboration with cross-functional teams including Product, Marketing, Operations, and Customer Support will be vital to improve driver experience and service quality. You will need to ensure that drivers adhere to legal, safety, and operational standards set by the platform and local regulations.,