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For Employers

Domestic BPO

Surender Singh (Proprietor Of Web Axis Software Services )

0 years

|

0 - 2 Lacs

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

customer service data entry call handling problem solving technical support crm software time management active listening adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

Description

This role is ideal for freshers/entry-level candidates looking to start their career in the BPO industry. As a Domestic BPO executive, you will be responsible for providing exceptional customer service, addressing queries, and ensuring a positive customer experience.

Responsibilities

Handle inbound and outbound calls to address customer queries and issues.
Provide accurate information and resolve customer complaints in a timely manner.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Follow up on customer interactions and ensure that issues are resolved to the customer's satisfaction.
Document and update customer information in the database accurately.
Collaborate with team members to improve processes and enhance customer experience.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Strong customer service orientation and problem-solving abilities.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Basic computer skills and familiarity with MS Office applications.
Strong attention to detail and accuracy in data entry.
Ability to work in shifts as required by the business.

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Surender Singh (Proprietor Of Web Axis Software Services )

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