Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

This role is ideal for freshers/entry-level candidates looking to start their career in the BPO industry. As a Domestic BPO executive, you will be responsible for providing exceptional customer service, addressing queries, and ensuring a positive customer experience.

Responsibilities

  • Handle inbound and outbound calls to address customer queries and issues.
  • Provide accurate information and resolve customer complaints in a timely manner.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Follow up on customer interactions and ensure that issues are resolved to the customer's satisfaction.
  • Document and update customer information in the database accurately.
  • Collaborate with team members to improve processes and enhance customer experience.

Skills and Qualifications

  • Excellent verbal and written communication skills in English and Hindi.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Basic computer skills and familiarity with MS Office applications.
  • Strong attention to detail and accuracy in data entry.
  • Ability to work in shifts as required by the business.

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