Documentation Manager

We are seeking a proactive and detail-oriented Sales Coordinator cum Documentation Manager to join our dynamic team. The ideal candidate will play a dual role in supporting the sales team with coordination tasks and managing all sales-related documentation, ensuring smooth workflow from enquiry to delivery and after-sales support. This position is critical for maintaining strong customer relationships, ensuring timely documentation, and supporting internal operational efficiency.

Role & responsibilities

Sales Coordination:

• Act as the point of contact between the sales team, suppliers, and customers.
• Prepare and follow up on quotations, proforma invoices, and customer communications.
• Track sales enquiries and maintain updated enquiry status reports.
• Coordinate with suppliers for pricing, lead times, and technical specifications.
• Assist in order processing, from PO receipt to order fulfillment.
• Maintain CRM or Excel databases for leads, customers, and order status.
• Liaise with the logistics team to ensure timely delivery of goods.

Documentation Management:

• Prepare and maintain sales documentation: quotations, POs, invoices, delivery notes, and dispatch details.
• Ensure accurate documentation for imports, warranty claims, and service reports.
• Manage technical documentation: product manuals, data sheets, compliance certificates, etc.
• Handle tender documentation and submission process when applicable.
• Coordinate with internal departments for documentation support: accounts, logistics, and service.
• Maintain a systematic digital and physical filing system.

Customer Support & Follow-up:

• Provide prompt post-sales support including order tracking, delivery confirmation, and feedback collection.
• Follow up with customers for payments, C-Forms (if applicable), and other statutory documents.
• Address customer queries related to product availability, order status, and documentation.

Preferred candidate profile

• Bachelor's degree in Mech/ Electri Engineering, or related field or Diploma.
• 2 to 7 years of experience in a similar role in a dealership/distribution company (industrial products preferred).
• Proficient in MS Office (Excel, Word, Outlook);

Gender-

Job Type:

Perks and benefits

• Leave encashment
• Provident Fund
• 2 Alternative Saturdays are off