DMS L1 Application Support

0 - 2 years

3 - 5 Lacs

Posted:4 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Provide Level 1 (L1) application support to customers through phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications such as DMS.
  • Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders.
  • Collaborate with internal teams for issue escalation and knowledge sharing.
  • Maintain accurate records of customer interactions using ticketing tools.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You