Roles and Responsibilities Provide Level 1 (L1) application support to customers through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications such as DMS. Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders. Collaborate with internal teams for issue escalation and knowledge sharing. Maintain accurate records of customer interactions using ticketing tools.
Roles and Responsibilities Manage multiple website projects simultaneously, ensuring timely delivery and quality results. Collaborate with cross-functional teams to develop project plans, set goals, and track progress. Conduct regular meetings with clients to understand their requirements and provide updates on project status. Ensure effective communication among team members through regular feedback sessions. Identify potential roadblocks and implement solutions to minimize delays or issues. Desired Candidate Profile 3-6 years of experience in web design & development, content management, digital marketing, social media marketing. Strong understanding of HTML5, CSS3, JavaScript (including jQuery), MySQL database management system. Experience working with CMS platforms such as WordPress or Drupal; knowledge of e-commerce platforms like Shopify is an added advantage.